Job Description

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Key Result Areas (KRAs):

Manage our Market Opening Support Program:

• Direct and oversee our new market Opening Support Program
• Establish opening expectation and metrics
• Develop programming to meet the expectations.
• Maintain fiscal responsibilities to the business.
• Collaborate with Coaches, Marketing, and other teams to develop and execute opening strategies.
• Establish routine meeting cadences with responsible stakeholders towards the success of the program.
• Create routine reporting to stakeholders.
• Ensure Dutch Bros first impression is best in class.
• Ensure we are planning, preparing, and staffing for future growth.
• Identify red flags with opening processes and procedures and work with HQ teams to quickly solve problems.

Manage and facilitate special ops support and event activations in the field:

• Set goals, manage and hold Lead Mob team accountable to performance metrics and benchmarks within their region.
• Train and prepare Lead Mob.
• Communicate between Franchisees and Operators for program needs and recruitment
• Ensure Mob brand is highly desirable and is attracting top class candidates!
• Assign leads for their openings/special ops; collect feedback throughout trip on teams performance

Manage and develop our team of Lead & Assistant MOBsters (future Operators)

Job Qualifications:

• 2 years experience as a Regional Operator and/or Franchisee Required
• 7+ years experience in leadership required
• Bachelor’s degree in related field or 4 years of related experience required
• Operation/Franchise must be in exceptional operational and financial standing

Competencies:

• Assertive
• Team Development & Management
• Adaptable
• Delegation
• Problem Solving & Decision Making
• Strategic Execution
• Conflict Management
• Influence

Physical Requirements:

• Occasional lifting up to ten pounds
• Must be able to work in a climate-controlled office environment
• Vision must be good, or corrected to normal, to perform normal job duties
• Hearing must be good, or corrected to normal, to have the ability to understand information to perform job duties
• Ability to read and write in English in order to process paperwork and follow up on any actions necessary
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• This position requires driving, when necessary and must have a valid driver's license

• Build out thorough events support program that our crews, customers, and leaders love!
• Responsible for ensuring our activations outside of the stand represent Dutch Bros authentically and on brand.
• Adjust and update strategies as we grow and learn.
• Collaborate with HQ teams to elevate the on-site experience at special events.

Compensation:

DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!