Job Description

About the Role:

● The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement.

● The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

● Manage and maintain strong relationships with existing customers.

● Ensure timely annual contract renewals with appropriate price revisions.

● Drive customer retention through proactive engagement and resolution of concerns.

● Monitor and manage collections and Days Sales Outstanding (DSO) performance.

● Identify opportunities for up-selling and value-added services.

● Develop new business opportunities (farming) within existing and new customer accounts.

● Conduct market surveys and competitor analysis to identify service gaps and business opportunities.

● Share actionable customer feedback with the service team to enhance customer satisfaction.

● Carry out additional responsibilities and tasks as assigned from time to time.

Requirements

Key Result Areas:

● New Business Generation

● Customer retention

● Contract renewals & pricing

● Collection & DSO performance

● Upselling & account growth

● Market insights & feedback sharing

Competencies (Skills essential to the role):

● Customer orientation and relationship building

● Cross-Functional Collaboration

● Negotiation and influencing skills

● Result-driven and target-oriented

● Communication and presentation skills

● Accountability

Educational Qualification / Other Requirement:

● Bachelor’s Degree (or equivalent) in Business, Marketing, or related field

● 3–5 years of total experience, with a blend of front-line B2B sales and account management

● Good knowledge of the local geography/territory where the role is based

● Proven experience in customer retention and business development

● Proficient in MS-Office/G-Suite

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.