Job Description

About the Role:

• The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.

• The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Managing existing customers

● Customer retention

● Annual contract renewal with price increase

● Collection / DSO management

● Up-selling

● Business development (farming) from the existing customers

● Market survey, competitor analysis to understand gaps of our services.

● Support the service team by providing customer feedback.

● Attend other work-related duties as may be assigned from time to time.

Key Deliverable:

● Retention of assigned regional accounts of 95% +

● On-time customer contract renewal of 100%

● Price increase from existing customers of 10%

● Manage collection and DSO as per set target

● Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set

Requirements

Competencies (Skills essential to the role):

● Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO

● Excellent Customer Relationship management skills

● Collaborative leadership style

● Excellent interpersonal skills

● Problem-solving and analytical skills

● Proven track record of customer management and business development

● Ability to work with cross-functional teams

Educational Qualification / Other Requirement:

● Bachelor’s Degree (or its equivalent) with overall experience of at least 3 to 5 years spread across front line B2B sales, Account Management

● Fair knowledge of the geography in which the position will be based

● Good working knowledge of Word, Excel and PPT

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Safety

● Integrity

● Innovation

● Learning & Development

● Open & Transparent

● Performance Orientation