Job Description

Summary

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Location
Gateshead, Newcastle, Sunderland
Job Family
Customer Service & Sales
Job Type
Full Time
Posted Date
27-Mar-2026

£26,640 basic salary, plus £10k OTE

We are looking for a proactive, people-focused Regional Account Executive to bring next generation connectivity to new areas and drive local awareness of our network expansion. You’ll be the face of Virgin Media O2 across your region, engaging residents, creating demand and building strong local relationships that help our sales teams succeed.

What You’ll Be Doing

In this role, you’ll be at the heart of driving regional awareness while zeroing in on specific streets, homes and communities. You’ll connect directly with residents, spark meaningful conversations, and build strong local interest, leading to creating a high-quality prospect pipeline that empowers our sales teams to deliver even greater results.

You’ll spend five days a week out in the field, representing the business at organised events, community engagement activities, and delivering targeted local initiatives aligned to our priorities. One day each month will be dedicated to planning, admin and refining your approach to maximise impact.

Training and Hours

You’ll start with two weeks of full-time training (Monday–Friday, 9:00am–5:00pm), covering everything from product knowledge to systems.

• Full-time: 37.5 hours per week across 5 days, you must be able to work weekends when required
• Typical shifts: 9am -5.30pm (travel time may be outside of these hours)

Your Schedule and Working Style

This is a field-based role across your assigned region, focused on direct engagement with customers and communities.

• Most of your time will be spent in the field supporting local activity and engagement
• On occasion you may need to travel up to2hourseach way, and if outside your working ours you will receive time in lieu
• Regular event attendance, local outreach and community initiatives

• Flexibility required to support regional priorities

Who we are

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

• Full UK Driving Licence

• Be willing to travel outside of your region whenrequired
• Experience working in aface-to-faceCustomer Service environment

The other stuff we are looking for

• Entrepreneurial approach with a can-do attitude

• Professional with experience working with multiple different stakeholders
• Excellent communication and external-facing skills

What's in it for you

• Private BUPA medical cover, healthcare plan, virtualGPand critical illness insurance

• Industry-leading family leave policies
• 25 days’ holiday + bank holidays + birthday off (optionto buy/sell 5 more)
• Pension scheme (up to 10% match) and life assurance
• Hybrid company car

Next steps

Apply online and complete a video interview. If successful, you’ll have a recruiter call, followed by a virtual competency interview.

Let us know if you need any adjustments along the way, your experience matters.

Your career with Virgin Media O2 starts here. 

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