Job Description

Requisition No: 871617

Agency: Children and Families

Working Title: REGION OPERATIONS MANAGER - CP - 60075055

Pay Plan: SES

Position Number: 60075055

Salary: AGENCY TO UPDATE

Posting Closing Date: 03/20/2026

Total Compensation Estimator Tool

Program Manger

Department of Children and Families

Regional Position In Circuit 6

Current employees will be compensated in accordance with the DCF salary policy.

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What you will do:

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This position administers the direct service delivery of the child welfare and protective investigations programs within the region.

This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.).

Ensures organizational achievement and compliance with department, region and circuit mandates.

Establishes operational and managerial goals and objectives within the region.

Develops and maintains effective working relationships with a broad array of organizations and groups with an interest, relationship and/or involvement in department activities and affairs established in each county of the circuit. These activities may include serving in an interpretive, liaison or committee capacity.

Ensures compliance with department and region strategic plan objectives, performance-based budgeting measures, federal and state laws, rules and operating procedures.

Provides leadership in directing the service delivery in the circuit. Coordinates on-going review of services delivery and management systems to ensure maximum efficiency and productivity. Reviews and analyzes monthly performance and alerts the Family & Community Services Director of pertinent implementing issues.

Coordinates community-based care activities within the region. Works with contracts, legal and administrative staff in the department and community partners to plan and implement community-based care initiatives.

Directs the assessment of client needs and develops capacity of existing systems to meet the needs within the region. Manages the development of Child Welfare/CBC programs and improvements in existing programs to meet client needs.

Ensures organizational achievement and compliance with Departments, Regions and Circuit mandates. Establishes operational and managerial goals and objectives within the Region. Develops and maintains effective working relationships with a broad array of organizations and groups with an interest, relationship and/or involvement in department activities and affairs including the Community Alliances established in each county of the Region. These activities may include serving in an interpretive, liaison or committee capacity.

Ensures compliance with department and region strategic plan objectives, performance-based budgeting measures, federal and state laws, rules and operating procedures.

Reviews and analyzes monthly performance and alerts the Child Welfare & Community Services Director of pertinent implementing issues.

Coordinates on-going review of services delivery and management systems to ensure maximum efficiency and productivity. Serves as a member of the Region Operational Leadership Team. Plans, directs and coordinates projects, work assignments and services to ensure effective delivery of services to clients.

Knowledge, Skills, Abilities

Knowledge, skills and abilities, including utilization of equipment, required for the position: Management of Personnel

Resources: Motivating, developing, and directing people as they work, identifying the best people for the job. Judgment and Decision

Making: Weighing the relative costs and benefits of a potential action. Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures. Service Orientation: Actively looking for ways to help people.

Social Perceptiveness: Being aware of others' reactions and understanding why they react the way they do.

Coordination: Adjusting actions in relation to others' actions. Speaking: Talking to others to effectively convey information.

Writing: Communicating effectively with others in writing as indicated by the needs of the audience.

Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Active Listening: Listening to what other people are saying and asking questions as appropriate.

Information Gathering: Knowing how to find information and identifying essential information.

Time Management: Managing one's own time and the time of others.

Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.

Identifying Downstream Consequences: Determining the long-term outcomes of a change in operations.

Implementation Planning: Developing approaches for implementing an idea.

Identification of Key Causes: Identifying the things that must be changed to achieve a goal.

Visioning: Developing an image of how a system should work under ideal conditions.

Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods. Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.

Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles.

Mathematics: Knowledge of numbers, their operations, and interrelationships, including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications. English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. Computer: Knowledge of computer

software including applications.

Certifications

Licensure/registration/certification requirements (Current Child Welfare Certification with the Florida Certification Board).

Valid Driver License

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.