Role Responsibilities

Are you an individual who enjoys working in a fast-paced environment, working in a positive but challenging environment where your efforts make a difference in the lives of others? We are looking for an individual committed to providing quality customer service to both internal and external clients. Do you have strong problem solving and communication skills, an eye for meticulous detail and an ability to juggle multiple tasks at any given time? If so, then FSOS has a position you will be interested in!

The Registrations and Adjustment Unit is currently looking to fill the following position with an individual who is willing and able to support the Program's mission of helping families registered with the Program meet their court ordered support obligations. This position will support the Maintenance Enforcement Program (MEP).

The Registrations & Adjustment Officer is responsible for providing specialized financial account adjustment services, including interpreting Alberta and out‑of‑province court orders, analyzing financial statements, and reconciling complex child‑support accounts in accordance with legislation and standardized procedures. The role performs detailed recalculations, prepares Excel breakdowns, conducts account reviews for senior officials, and uses government databases to validate balances. It also manages ongoing adjustments such as incentive credits, cost‑of‑living changes, income variations, interest calculations, offsets, and currency conversions for interjurisdictional enforcement. Additional responsibilities include reviewing financial and legal documents, monitoring files using various systems, determining the impact of new information, recommending corrective actions, and maintaining accurate documentation while upholding fairness and confidentiality.

The role also delivers comprehensive client services to internal and external stakeholders, resolving financial concerns, explaining adjustments, and ensuring compliance with court orders through clear communication. It requires accurate data entry in MIMS, registration of files and affidavits, and recommending next steps for enforcement units. The position processes registrations, affidavits of arrears, currency conversions, and out‑of‑province court orders, while meeting production targets and preparing statistical reports. It serves as a first point of contact for clients and partners, performs account reconciliations, and verifies child‑status eligibility. Additional duties include supporting staff training, system testing, processing out‑of‑system payments, Section 7 expenses, EII updates, and managing bankruptcy files—tasks that range from routine to highly complex and carry significant financial and legal impact.

Role Responsibilities Continued

The successful candidate will be responsible for:

• Analyzing and interpreting data received from a registration package provided by the client.
• Analyzing and interpreting information from a court order and entering necessary data into an internal computer program (MIMS) to set up client files.
• Interpreting court orders and relevant documentation to determine and process complex account adjustments & reconciliations.
• Resolving and reconciling complex accounting discrepancies on affidavits and Inter-Jurisdictional documents.
• Analyzing and interpreting Alberta and Out of Province court orders and financial statements.
• Completing adjustments for balances owing and provide detailed explanations using Microsoft Office 365 Excel.
• Conducting currency conversion, as necessary.
• Monitoring and adjusting files requiring ongoing adjustments including incentive credits, costs of living adjustments, etc.

• Providing courteous and professional customer service via telephone or written correspondence.
• Analyzing Section 7 expenses.
• Reviewing and processing bankruptcy correspondence.
• Entering data into the Registration Wizard.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Develop Networks: Proactively building networks, connecting and building trust in relationships with different stakeholders.

Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Qualifications

High school diploma with a minimum of four years related experience in customer support (banking/call-center/book-keeping) and/or administrative support roles.

Equivalencies may be considered:

• Diploma and a minimum of two (2) year’s related experience, Certificate and a minimum of three (3) year’s related experience.

Required:

• Please outline how your experience relates to the qualifications in detail in your cover letter. Applications without a cover letter will not be considered.
• Microsoft 365 Office Suite (word, excel, outlook) proficiency.

Assets:

• Experience in applying court orders.
• Experience analyzing Section 7 expenses (MEP Act).
• Experience reviewing and processing bankruptcy correspondence.
• Experience working with Registration Wizard.
• Experience working with MIMS.
• Experience working in Excel (calculations, statistics).
• Experience drafting, editing providing, client correspondence.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of work: 8:15 a.m. to 4:30 p.m. with one-hour unpaid lunch (Monday to Friday) are the standard hours (36.25 hours/week).

Location: John E. Brownlee Building 10365 – 97 Street, Edmonton, Alberta T5J 3W7.

Type of position: One (1) permanent position and Five (5) temporary salaried positions with an expected end date of 2 years.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel + will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits

• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.