Who we are
At Global Blue, wefirmly believethat enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industryexpertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employeesrepresentmore than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
We are looking fortwo Refunders forpart-timeandfixed-termpositionsto strengthen ourArlandaAirportRefund teamfromJunetoAugust2026.The working hoursin this rolewill be around 4 shifts per week, meaningabout80%As aRefunderyou will support the team in providing bestpossible customerexperience while refunding VAT and controlling export of goods fromSwedenatArlandaAirport.
WhatYou’llDo
Refunderis not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position alsoprovidesa greatinsighttothe Tax Refund industry.
OurRefundoffices at the airportoperatefrom Monday to Sunday from early morning to late eveningWe are looking for someone who can workaccording to our opening hoursduringweekdays andweekends
Main duties and responsibilities
As aRefunderyou will be:
Reviewing tax free forms for completeness,accuracyand compliance
Applying good judgement and making on spot decisions on tax refund eligibility
ControllingTravellers’export of goods
Processingcustomer payment transactionsfor eligible customers
Following the Fraud Prevention and security policies
Delivering professional customer experience with variousTravellers
Observing Global Blue policies, guidelines and preparing reports and statistics
Supporting Sales team in improving issuing quality by giving feedbackonanomalies
Promoting locally agreed Global Blue initiatives
Other office tasks
Preferrableskillsandcompetencies
Fluency inEnglishand someknowledge ofSwedish
Other languages are beneficiale.g.Chinese,Japaneseor Korean
Dedication to customer service and providing the best possible customer experience
Ability to work under pressure
Positive attitude towards colleagues & good team player
Trustworthyto manage GDPR related dataandcustomer payment transactions
Experienced inusing ofMicrosoft Office software
Clean criminal record as per Airport requirements
Experience
Preferably with 1-2 years of work experience in customer service roles
How to apply?
If you recognize yourself as the candidate we are looking for,don'thesitate to apply. Please send your application (withCVand cover letter) via our company website as soon as possible. Weare reviewingthe applications andhavingthe discussionswith the candidates continuously and will fill the position when we find a suitable candidate.At Global Blue we followTjänsteföretagenGrönaCollective Agreement and salary isdeterminedaccording to it.
At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.
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Let’swrite the future together: apply now!
Follow us onSocial Media!Global Blue
At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
