Global Blue

Refund Leader, Sapporo Tanukikoji

Global Blue  •  Japan (Onsite)  •  4 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Nature and aim of the position

This position is responsible for managing the tax refund counter staff at CIRC.

This role involves providing leadership to temporary and part-time refund staff.

Must be dedicated to customer service and satisfaction.

Main duties and responsibilities

  • Verify and refund Tax Free Forms
  • Enhancing customer satisfaction
  • Preventing refund error and fraud
  • Prepare reports as needed
  • Adhering to Global Blue and Merchant’s policies, guidelines and procedures
  • Supporting and maintaining strong relations with the merchants

Main KPIs

  • Number of issued transactions
  • Working hours management

Reporting and collaboration

  • Reporting line: Area Manager (East)
  • Mainly cooperates with:
    • Peers at same and other Tax Refund counters
    • Sales organization
    • IT / Field Service
    • Finance
    • Human resources
    • Merchants’ staff

Background and Education

  • Must have a background in commercial or business education
  • Must have experience in face -to -face customers
  • Must have experience in people management and leadership
  • Must be able to communicate with merchants in Japanese
  • Additional language skills (English/Chinese/Korean) are preferred

Specific skills and knowledge

  • Must be dedicated to service and customer satisfaction
  • Must be experienced in using office software
  • Must be a good team player
  • Must be flexible in terms of working hours
Global Blue

About Global Blue

At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.

Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Signy-Avenex, CH
Year Founded
1980
Website
globalblue.com
Social Media