Responsibilities
• Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines.
• Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for tax refunds.
• Using necessary internal user software for communication and refunding the payment amount, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual (technical user manual REX) and MS Office.
• Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines 2
• Fraud prevention and security measures in cooperation with the responsible Refund Manager / Airport Manager. Compliance with anti-fraud guidelines.
• Preparation of the corresponding daily closings and daily statements
• Cash register entries and management / proactive monitoring of cash balances at your own counters
• Supporting the supervisor/airport manager in the ‘recovery or prevention of payment errors’ known as the ‘Recovery Project’
• Professional interaction with customers Main KPI’s
• Refund mistake ratio
• Numbers of Transactions Competencies & Skills
• Reliable and trustworthy handling of cash amounts
• Fluent in German and English; additional languages are an advantage
• Positive attitude towards colleagues and a good team player
• Customer facing
• Solution-oriented work approach
• Experience in using Microsoft Office programs
• Stress resistance Qualifications and education requirements
• Preferably 1-2 years of professional experience in customer service
At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
