Global Blue

Refund Assistant

Global Blue  •  Munich, DE (Onsite)  •  5 months ago
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Job Description

Responsibilities

  • Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
  • Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
  • Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
  • Handling cash and cashless transactions for customers according to Global Blue guidelines
  • Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
  • Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
  • Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
  • Back-office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter

Main KPI’s

  • Refund mistake ratio
  • Numbers of Transactions

Competencies & Skills

  • Reliable and trustworthy handling of cash amounts
  • Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player
  • Customer facing
  • Solution-oriented work approach
  • Experience in using Microsoft Office programs
  • Stress resistance

Qualifications and education requirements

  • Preferably 1-2 years of professional experience in customer service
  • Flexibility regarding working hours
  • Willingness to work shifts, weekends, and holidays
  • Clean criminal record in accordance with airport requirements
Global Blue

About Global Blue

At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.

Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Signy-Avenex, CH
Year Founded
1980
Website
globalblue.com
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