Global Blue

Refund Assistant-2

Global Blue  •  Konstanz, DE (Onsite)  •  5 months ago
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Job Description

Main duties

  • Independent refunding of Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).
  • Responsibility of cash (cash refunding in various currencies).
  • Fraud Prevention and security implementation together with responsible Refund Manager / Airport Manager.
  • Statistics nature after guidance of the Refund Manager / Airport Manager.
  • Observing policies and procedures after guidance of the Refund Manager / Airport Manager.

The duties can be extended or changed after arrangement.

Main areas of responsibility

  • Refunding accordingly to the given rules and guidelines.
  • Money handling and cash responsibility.
  • Assistance to travellers in all interests of Tax Free Service.

The areas of responsibility can be extended or changed after arrangement.

Relates to/cooperates with

  • Responsible Area Refund Manager.
  • Refund Manager / Airport Manager.
  • Staff of other Refund Offices.
  • Customs.

Background and education

  • Experience in handling cash of advantage.
  • Experience in direct customer contacts.

Specific skills and knowledge

  • Good English knowledge.
  • Base knowledge of common software (word, excel).
  • Flexibility.
  • Independent working after given guidelines.
  • Service oriented attitude.
  • Team player.
Global Blue

About Global Blue

At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.

Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Signy-Avenex, CH
Year Founded
1980
Website
globalblue.com
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