Job Description

Role

The Refractory Support Specialist II uses their specialized knowledge of Calderys' product portfolio to direct outside crews and represent the company as an on-site and first call technical liaison servicing two or more accounts, completing fleet rotation(s) and specialized reporting. You will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish Calderys as the product of choice.

Responsibilities

• Reading and interpreting refractory lining drawings; teaching installation procedures to and providing guidance to correct procedures

• Assisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fibber and firebrick installation

• Assisting customer(s) staff with cleaning and preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication

• Observing product performance at customer(s) site; performing in service inspections, postmortem tear outs, documenting findings and reviewing with the proper Calderys team member(s).

• Taking care of the equipment, its ongoing repair and maintenance. Repair of equipment in the event of a breakdown.

• Taking care of your own safety and that of all employees in accordance with Calderys rules

Requirements

• Ability to safely use of shooter and batch guns

• Requires working knowledge of refractory lined units

• Ability to operate a jib crane and ensure the rigging of the load is correct

• Ability to safely operate a forklift

• Ability to safely operate various hand and electrical tools

• Ability to read, understand and work in conformity with work orders, as directed

• Ability to detect and correct unsafe or hazardous conditions of equipment and work environment

• Organized individual with emphasis on quality and the ability to meet deadlines

• Requires fundamental computer skills, experience in excel a plus

• Requires four years of refractory installation knowledge.

• Travel Required

Physical and Environmental Requirements

• Physical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.

• Lifting: Requires lifting up to 75 pounds more than 2/3 of the time.

• Vision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.

• Environment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment.

• Noise: Requires working in very loud conditions (over 85 decibels).

Other Requirements

• Ability to act with integrity/work ethics

• Time-management and prioritization skills

• Adaptability and resilience/tenacity

• Proactivity and continuous improvement mindset

• Collaborative mindset, ability to work within a multicultural and multi-functional environment/”global” organisation (local-regional-global)

• Proficient with Microsoft Outlook

• English (professional usage)