BMW Group

Refinance Operation

BMW Group  •  Seoul, KR (Onsite)  •  4 days ago
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Job Description

FUTURE ON THE MOVE. SETTING THE FUTURE IN MOTION. GET THE FUTURE MOVING.

USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.

Working out the possible influence of each variable in our business while still seeing the big picture is crucial to our success. We’re looking for driven minds to join our team. People with the strategic expertise to understand tomorrow’s complex challenges and how we need to prepare to meet them. So if you’re looking for an empowering role that gives you the opportunity to contribute truly business-changing insights, join us in driving the future of risk management.

EoT (End of Term) Team manages all processes related to contract maturity, including customer guidance on options such as refinancing, return, repurchase, or title transfer. They also handle customer communication, contract closure, remarketing coordination, and ensure a smooth transition at the end of the financing lifecycle.
EoT 팀은 금융 계약 만기 시점에 고객에게 재금융, 반납, 재구매, 명의이전 등의 옵션을 안내하고 관련 업무를 전반적으로 관리하는 조직입니다. 또한 고객 커뮤니케이션, 계약 종료 처리, 리마케팅 연계 등을 통해 금융 계약 종료 단계가 원활하게 이루어지도록 지원합니다.

What awaits you?

  • End-to-End Management of Refinancing Contracts (재금융 계약 전반 운영)
    Manage the full lifecycle of refinancing contracts, including customer outreach, application handling, documentation, and final execution.
    만기 고객 안내부터 신청, 계약, 실행까지 재금융 계약 전반을 End-to-End로 관리
  • Customer Communication & Outbound Engagement (고객 커뮤니케이션 및 아웃바운드 업무)
    Conduct outbound calls to customers approaching contract maturity, provide EOT options, and guide them through refinancing or repurchase decisions.
    만기 예정 고객 대상 아웃바운드 콜 수행 및 만기 옵션 안내, 재금융/재구매 상담 진행
  • Contract Processing & Documentation Management (계약 체결 및 서류 관리)
    Prepare, send, receive, and review contract documents, including handling original agreements and completing phone verification (Happy Call).
    계약서류 작성 및 수·발신, 검토, 원본 서류 관리 및 자서통화(해피콜) 수행
  • System Input & Financial Process Execution (전산 입력 및 금융 프로세스 운영)
    Input financial quotations into internal systems and lead underwriting, approval, and funding request processes.
    금융 견적 전산 입력 및 심사, 승인, 자금 집행 요청 등 전반적인 금융 프로세스 수행
  • Customer Support & Issue Resolution (고객 요청 및 민원 대응)
    Handle customer inquiries and complaints related to refinancing, including cases transferred from other departments.
    재금융 관련 고객 문의 및 민원 대응, 유관부서 이관 건 처리
  • EOT (End of Term) Operations & Remarketing Support (만기 운영 및 리마케팅 지원)
    Manage end-of-term processes including return, title transfer, and dealer coordination for remarketing, with potential involvement in high-volume outbound campaigns.
    반납/명의이전 접수 및 리마케팅을 위한 딜러 커뮤니케이션 등 만기(EOT) 운영 및 필요 시 대량 아웃바운드 지원
  • Cross-functional Collaboration & Process Improvement (유관부서 협업 및 프로세스 개선)
    Collaborate with internal teams and support company-wide projects and process enhancements related to refinancing and EOT operations.
    유관부서와 협업하고, 재금융 및 만기 업무 관련 전사 프로젝트 및 프로세스 개선 활동 지원

What should you bring along?

  • Bachelor’s degree or higher
    2~3년제 전문학사 이상
  • Open to candidates with or without prior experience; relevant experience in similar roles is a plus
    경력 무관하나, 동종 업무 경험자 우대
  • Basic understanding of the financial industry and related services is required
    금융 산업 및 관련 서비스 전반에 대한 기본적인 이해
  • Knowledge of financial products such as auto financing, leasing, and rental services
    할부금융, 리스, 렌탈 등 금융상품에 대한 이해
  • Strong customer service and communication skills, including handling inquiries and resolving complaints
    고객 문의 대응 및 민원 처리 등 고객 서비스 및 커뮤니케이션 역량
  • Proficiency in MS Office (Excel, Word) at an intermediate level or higher for task management and reporting
    업무 관리 및 리포팅을 위한 MS Office (Excel, Word) 중급 이상 활용 능력
  • Experience in call center operations, outbound engagement, or EOT/refinancing-related roles is preferred
    고객센터, 아웃바운드 콜, 재금융 또는 만기(EoT) 관련 업무 경험 우대

Note: 지원은 BMW Group Career 페이지를 통해서 가능합니다.


Start date: June 2026 / 2026년 6월 중
Type of employment: Limited / 계약직 (1년 계약, 최대 2년까지 연장)
Working hours: 40 hrs per week / 주 40시간 (09:00 - 18:00)
제출서류: 이력서 및 자기소개서 (자유양식)


Contact: BMW Financial Service Korea 채용담당자, recruit-sf@bmw.co.kr

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.
Learn more here

BMW Group

About BMW Group

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading pre-mium manufacturer of automobiles and motorcycles and also provides premium financial services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries.

In 2024, the BMW Group sold over 2.45 million passenger vehicles and more than 210,000 motorcycles worldwide. The profit before tax in the financial year 2024 was € 11.0 billion on revenues amounting to € 142.4 billion. As of 31 December 2024, the BMW Group had a workforce of 159,104 employees.

The economic success of the BMW Group has always been based on long-term thinking and responsible action. Sustainability is a key element of the BMW Group’s corporate strategy and covers all products from the supply chain and production to the end of their useful life.

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Munich, DE
Year Founded
Unknown
Website
bmwgroup.com
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