Penrose Health

Referrals Team Lead

Penrose Health  •  £15 - £16/hr  •  Onsite  •  3 hours ago
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Job Description

Referrals Team Lead

Department: GP Assistants

Employment Type: Fixed Term - Full Time

Location: Kingfisher Medical Centre & Kingfisher Surrey Docks

Compensation: £30,000 - £32,000 / year


Every referral represents a patient waiting for the next stage of their care. As Referrals Team Lead, you'll make sure referrals are accurate, complete and sent to the right service first time.

You'll remain an active member of the referrals team while leading colleagues, maintaining quality and helping improve how the service operates.

You'll monitor workload, support colleagues, improve processes and make sure patients don't experience delays because paperwork gets stuck.

What you'll do

  • Lead the referrals function across multiple GP practices.
  • Personally process referrals alongside your team.
  • Ensure urgent referrals are prioritised appropriately.
  • Monitor quality, turnaround times and capacity.
  • Support colleagues with complex referral queries.
  • Improve referral processes and documentation.
  • Work closely with clinicians and secondary care providers.

You'll be a great fit if you

  • Have experience processing NHS referrals.
  • Understand referral pathways.
  • Enjoy solving operational problems.
  • Can coach others while delivering your own workload.
  • Care about getting patients to the right service quickly.

Find out more...

Penrose Health

About Penrose Health

We’re a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients. We use a multidisciplinary approach – bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics and Mental Health Nurses to deliver an efficient and effective service with strong outcomes for patients.

With high levels of patient satisfaction and low waiting times, we’ve been able to grow to almost 50,000 patients and we continue to grow at a rapid pace.

We serve our patients across 7 CQC ‘Good’ rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
Unknown
Website
penrosehealth.co.uk
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