Sidekick Therapy Partners
Job Title: Referrals Lead (Knoxville Clinic)
Position Type: Hourly, Full-Time
Location: Knoxville, TN
The Referrals Lead plays a key role in supporting Sidekick’s school-based services by managing and processing client referrals from intake through completion. This position ensures all orders are handled accurately, TennCare verifications are completed and distributed in a timely manner, and documentation meets all compliance standards.
In addition , this role provides day-to-day guidance to referral team members, therapists and case management leaders, helping ensure seamless coordination of care and consistent workflow execution. This role is ideal for someone who enjoys organization, multitasking, and working in a fast-paced environment with a mission-driven team.
About Us
Sidekick Therapy Partners is a leading pediatric private practice serving over 5,000 children weekly across 30+ school districts in Tennessee and North Carolina, as well as in our outpatient clinics and via teletherapy. Our unique model focuses on 1:1 therapy—without the administrative burden of IEP meetings.
Responsibilities:
• Provide day-to-day guidance and support to the referrals team, helping prioritize work and maintain workflow efficiency.
• Monitor referral progress and follow up when needed.
• Receive, review, and process physician orders and patient documentation.
• Ensure all documents meet state, insurance, and internal compliance standards.
• Verify documents are properly labeled, complete, and assigned to the correct patient.
• Process school orders for TennCare and School Pay clients.
• Complete insurance verifications for TennCare and commercial plans.
• Follow up on Problem Alerts, Failed Documents, and Stopped Orders.
• Collaborate with internal teams to resolve documentation or verification needs promptly.
• Identify opportunities to improve referral workflows and efficiency
Qualifications:
• Prior experience in administrative healthcare operations preferred.
• Experience guiding team workflows, driving collaboration, and supporting outcomes preferred
• Strong attention to detail and organizational skills.
• Ability to manage time effectively and switch between tasks.
• Strong written and verbal communication skills.
• Ability to learn and navigate electronic health record (EHR) systems.
• Comfortable working independently and collaboratively.
At Sidekick, we’re proud to be a Woman-Led Top Workplace and a Knoxville Top Workplace for three consecutive years, as well as a Top Workplace USA Our culture prioritizes flexibility, clinical excellence, and work-life balance, empowering therapists to make a meaningful impact on the children we serve.
Interested but don’t see your preferred location? Email us at careers@mysidekicktherapy.com
Sidekick Therapy Partners has served Tennessee clients since 1981. With over 150 Speech-Language Pathologists, we serve over 5,000 children each week. Sidekick Therapy Partners is among Tennessee's largest pediatric private practices. Sidekick proudly partners with 40 school districts across Tennessee and North Carolina, in our Knoxville and Winston-Salem clinics, and via teletherapy. Our Cue Teletherapy platform is easy-to-learn, easy-to-use, and HIPAA-compliant.
At Sidekick, we've been recognized as a Top Workplace for two consecutive years, thanks to our culture, flexibility, and commitment to clinical excellence. Our mission is to empower our clients to live full and purposeful lives.
We are currently hiring CCC-SLPs and Clinical Fellows! When you join our team, you become part of our values-driven culture:
Heart: We care deeply for our clients, our teammates, our partners, and the communities we serve. We are passionate about our work and go the extra mile, all while having fun.
Integrity: We put kids first. We do the right thing, even when it’s not easy.
Excellence: We foster excellence in every aspect of our work and in our teammates. We challenge one another to continuously improve and to achieve the most meaningful outcomes possible.
Collaboration: We partner with school systems, caretakers, and each other to serve kids and to make a lasting impact. Together we are stronger.
Growth: We help our clients grow in order to accomplish goals, to learn, and to succeed. We foster personal and professional development in our teammates so we can grow together as a whole.
