· Ensures that referrals are addressed in a timely manner

· Reviews details and expectations about the referral with patients

· Communicates effectively about the EMR system

· Needs basic knowledge of insurance information (i.e. HMO vs. PPO), classes of insurance andis able toinstruct and explain to the patient

· Makes outgoing calls to patients to inform them of the preferred in network provider that they are being referred to

· Verifies if patient would like assistance in coordinating the appointment

· Verifies with patient that all information is attached to request

· Coordinates scheduling of appointments when appropriate on behalf of patients with specialist offices

· Communicates effectively and professionally with specialist offices

· Assists in sending Athena fax request to specialist office

· Ensures complete and accurate registration, including patient demographic and current insurance information

· Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist

· Demonstrates the skills of effective communication, decision-making and organization to ensure efficient job performance and job success

· Daily work is accomplished with minimal direct supervision

· Work priorities are setin order toaccomplish task/goals

· Confidential matters are handled appropriately

· Provides high-level customer service to both referring physicians as well as referred patients

· Confidentiality of patient data ismaintained at all times

· Workspace is maintained in an organized and professional manner

· Courteous and professional demeanor isdemonstrated at all times