Job Description

This position is responsible for referral operations at assigned clinics, establishing and standardizing systems and procedures for the distribution and use of health information throughout the organization, coordinating and referral functions with all other departments.

Position Requirements

• High school diploma or general education degree (GED) and two years of related experience
• At least two-years medical office experience
• Excellent customer services skills
• Prefers medical terminology
• Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
• Office environment.
• Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

Key Results

• Ensures current and standardized referral policies and workflows
• Prioritizes referrals by their urgency and addresses them in a timely manner
• Participates in the selection, orientation and training of referral personnel
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists
• Follows all processes and policies in place for closing the referral loop
• Presents necessary medical information such as, history diagnosis and prognosis to insurance companies if deemed necessary to prove medical necessity of services
• Reviews details and expectations about the referral with both ordering providers and patients
• Requests new referral to be ordered when applicable
• Develops and implements systems as required by EMR functionality and/or regulatory agencies
• Identifies and utilizes community resources; establishes relationships with servicing providers and personnel
• Point of contact for patients and specialists for any questions or rising concerns
• Performs other related duties assigned by coordinator or practice manager

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women's services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children's Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:

We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:

Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• Medical, Dental, Vision
• PTO
• Retirement Matching
• Tuition reimbursement
• Discount programs
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.