Job Description

1. Secure required insurance authorization prior to the patients scheduled appointment
2. To make appointments for specialist referrals and provide notification to patient
3. Provide specialist with appropriate documentation to support the referral request
4. Review and follow up on all outstanding/open referral and High Tech diagnostic procedures that go through referral department to ensure completion
5. Communicate with patients to remind them of services via telephone or patient portal
6. Mail reminder orders for tests due if not completed within 30 days.
7. Monitor images for laboratory and diagnostic services for test results and close the open order when results are received.
8. Communicate with Outpatient Radiology centers if results have not been received to obtain reports.
9. Insure to communicate any report labeled with critical results to provider through a warm handoff
10. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team
11. Other duties and responsibilities as may be requested by supervisor and/or management

Requirements

High school graduate or GED, experience in ambulatory care preferred

Verbal and written communication skills, medical office applications preferred

Demonstrate proper judgment and decision making skills

Comply with the organizations code of conduct, safety rules and adheres to all company policies

Carry out job responsibilities in an ethical, effective and professional manner

Must demonstrate computer proficiency with electronic medical record system

Must possess a willingness to accept direction from providers and supervisors

Must possess the ability to work well and with compassion in stressful situations

Must maintain a professional and courteous demeanor with both patients and co-workers

Must be keenly aware of the importance of confidentiality in all aspects of the position