Orlando Health Jewett Orthopedic Institute
West Region
Job Title: Referral Specialist
Variable Full Time: Monday - Friday 8:00 AM to 5:00 PM
Department: Orthopedics
Location: Wesley Chapel, FL
The initial contact of each new patient.
Why is Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Essential Functions• Completes registration and obtains insurance authorization for new patients, diagnostic testing and forhospital admissions.• Ensures financial information and insurance has been verified.• Updates patient insurance information in billing systems as needed.• Initiates the referral and authorization process for all services and visits.• Works closely with nursing and medical staff to facilitate optimal patient care.• Communicates with the scheduling department to verify each patient’s insurance requirements have beensatisfied for upcoming appointments.• Coordinates with other departments as needed to facilitate patient’s visit.• Provides patient with referral information for other physicians and facilities.• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc.in order to obtain the required authorization needed for each service.• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLAand other federal, state and local standards.• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions• Assumes responsibility for professional development and education.
Education/Training• High school graduate or equivalent education.
Licensure/Certification• None.
Experience• One (1) year of retail, customer service or health care.
Situated in the heart of downtown St. Petersburg, Florida, Orlando Health Bayfront Hospital has served the residents of area communities for more than 110 years. Orlando Health, a not-for-profit healthcare organization headquartered in Central Florida, officially acquired Bayfront Hospital on October 1, 2020. Orlando Health Bayfront Hospital is a 480-bed comprehensive emergency, medical and surgical acute care facility – and home to the only state-accredited Level Two Adult Trauma Center in the St. Petersburg region. As a regional leader in emergency care, our 3 conveniently located emergency rooms are staffed with board-certified physicians and specialty-trained clinical teams who are ready to provide expert emergency care for all ages- 24 hours a day, seven days a week.
With advanced technology and expertise in numerous specialties including heart and vascular, neurosciences, digestive health, maternity care, emergency and trauma care, acute rehabilitation and surgical services, Orlando Health Bayfront Hospital provides a complete continuum of care. The hospital has a 38-bed neurosciences unit with a dedicated neurology team consisting of board-certified neuroscience specialists and physicians with subspecialty expertise in stroke, epilepsy and Parkinson’s disease, and includes a Level IV Epilepsy Center. In partnership with Johns Hopkins All Children’s Hospital, Bayfront Health Baby Place offers full obstetrical services and is a Level III Regional Perinatal Intensive Care Center, one of only 13 in Florida. The Bayfront Health Cardiac Cath Lab, offers more cardiac testing and treatment space than any other provider in the St. Petersburg/Pinellas County area, with ease of access to the cardiac surgical program. The hospital is also home to three residency programs and one fellowship program, providing an exceptional teaching and learning environment to train the healthcare leaders of the future.
