Job Description

Job Location: Lakeview Health Partners - Lakeview, MI 48850,

Position Type: Full Time,

Job Category: Health Care, Referral Specialist

Lakeview Health Partners

Lakeview, Michigan

Sheridan Community Hospital

Be Part of Something New!

Sheridan Community Hospital is excited to announce the opening of Lakeview Health Partners, our new Rural Health Clinic in Lakeview, Michigan. We are seeking a motivated, organized, and patient-focused Referral Specialist to join our growing healthcare team.

This is an exciting opportunity to be part of a new clinic, helping establish efficient patient care processes, and make a meaningful difference in the Lakeview community.

Position Overview

The Referral Specialist plays an essential role in coordinating patient referrals, obtaining necessary authorizations, and ensuring patients receive timely access to specialty care and diagnostic services.

Working closely with providers, patients, and outside healthcare facilities, this position requires strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Coordinate and process patient referrals to specialists, diagnostic services, and outside healthcare facilities.
• Ensure all referral forms, medical records, and supporting documentation are accurate, complete, and submitted in a timely manner.
• Obtain insurance authorizations for referrals, procedures, and diagnostic testing as required.
• Schedule appointments with outside providers and communicate appointment information and instructions to patients.
• Process referrals within 3 to 5 business days once all required documentation is received.
• Maintain accurate referral tracking logs and monitor outstanding referrals through completion.
• Enter and update referral information in the electronic medical record.
• Communicate effectively with patients, providers, insurance companies, and outside healthcare facilities.
• Respond promptly to patient inquiries, telephone calls, and voicemail messages regarding referral status.
• Maintain an updated list of approved specialists, providers, and healthcare facilities.
• Identify and resolve referral-related issues in collaboration with providers and clinical staff.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations.
• Participate in quality improvement initiatives and support the overall efficiency of clinic operations.
• Assist with additional clinical support responsibilities as assigned and appropriate to qualifications.
• Why Join Lakeview Health Partners?
• At Sheridan Community Hospital, we believe exceptional healthcare begins with exceptional people. As a member of Lakeview Health Partners, you will have the opportunity to help establish a new healthcare clinic while making a lasting impact on the community.
• Help Build Something New
• Become an important part of launching Lakeview Health Partners and developing efficient processes that support exceptional patient care.
• Make a Difference in Your Community
• Help patients navigate the referral process and connect them with the specialty care and services they need.
• Collaborative and Supportive Environment
• Work alongside a dedicated healthcare team committed to teamwork, professionalism, and quality patient care.
• Professional Growth
• Be part of a growing healthcare organization that values continuous improvement, professional development, and employee contributions.
• Join Our Team!
• If you are a detail-oriented, compassionate professional who enjoys coordinating patient care, solving problems, and helping others, we encourage you to apply.
• Help us build something exceptional at Lakeview Health Partners.
• Be part of our growth. Be part of our community. Be part of Lakeview Health Partners.

Qualifications

• High school diploma required.
• Completion of an accredited Certified Medical Assistant or Registered Medical Assistant training program preferred.
• One to three years of experience in a medical clinic setting.
• Experience working with electronic medical records required.
• Knowledge of medical terminology and healthcare referral processes.
• Experience with ICD-10 coding preferred.
• Proficiency in Microsoft Word and Excel.
• Strong organizational skills with the ability to prioritize multiple responsibilities and meet daily deadlines.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and exceptional customer service skills.
• Ability to work independently while maintaining effective collaboration with providers and team members.
• Strong attention to detail and commitment to maintaining accurate documentation and patient confidentiality.