Job Description

Connect patients to the care they need, when they need it most. As a Referral Specialist at Guthrie, you'll play a vital role in helping patients navigate their healthcare journey by coordinating referrals, facilitating access to specialty services, and ensuring seamless communication between providers, patients, and care teams. Your attention to detail and commitment to exceptional service will help remove barriers to care and create a smoother experience for every patient we serve.

Why Choose Guthrie:

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• PTO starts Day 1
• Friendly, Inclusive Work Family – Be part of a team that feels like home

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well‑being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 – Forbes

Schedule & Coverage:

• Full Time, Day Shift

Position Summary: Responsible for ensuring accurate and timely completion of referrals. Provides support to operational and billing departments regarding referral requirements and processes. Investigates proactively and retroactively scheduled appointments. Identifies incorrect and/or missing information and communicates with the responsible party.

Education, License & Cert: Minimum of GED/High School diploma required; prefer Associates degree.

Experience: Strong organizational skills and customer service skills are a must. Ability to read, understand and follow oral and written instructions. Prior insurance carrier terminology experience is helpful.

Essential Functions:

1. Coordinate referral submission and retrieval via EPIC and other electronic systems as well as the internet.
2. Check scheduled appointments for required referral numbers and if missing, takes corrective action and notifies the appropriate person.
3. Provides training as assigned in all aspects of referral requirements and completion to appropriate new and existing employees.
4. Promptly reports payer system and or referral issues to lead and/or Supervisor.
5. Answers phone calls and correspondence proving requested information for appropriate follow up.
6. Demonstrates excellent customer service skill for both internal and external customers.
7. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.

Other Duties:

1. Assists with and completes projects and other duties as assigned.

The pay range for this position is $17.00-$22.82/hour

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Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.