Job Description

Referral Management Clerk (CLR/RMC/Appointment Line Technician) – Eglin AFB, FL

Background/Experience

Shall read, understand, speak, and write English fluently
High school diploma or General Educational Development (GED) equivalency
General office administrative and clerical skills to perform receptionist duties and answer telephones
Preferred six (6) months of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years
General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills
Basic Life Support (BLS) as accepted by American Heart Association (AHA) (Heart Savers, Admins) (Providers course) or American Red Cross

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF. Schedules appointments in a government computer system for primary care, specialty and

subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

Hours of Operation:

Contract performance requirements are governed by the contract. The Contractor shall provide qualified and trained personnel to cover the required hours of performance. The Contractor shall provide CP for conducting business Monday thru Friday, within the various facility’s operational duty hours of 7:00 AM to 4:00 PM, except for Federal holidays, when the Government MTF is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings or family/down days.

About Reef Systems Corp

Founded in 2008, Reef Systems delivers professional and efficient solutions tailored for the federal government and commercial market sectors. Reef Systems is an Authorized CMMC Third-Party Assessment Organization (C3PAO) honored to assist Organizations Seeking Certification (OSCs) in their quest to continue supporting the federal government as members of the Defense Industrial Base (DIB). Our offerings include Cybersecurity training, CMMC, NIST Assessments, Cybersecurity consulting and remediation, ISO 27001 and ISO 9001 Audit Preparation services, among others.

Reef Systems also provides Human Performance Optimization, Technical and Administrative services and solutions to the DoD, VA, DHA and other agencies.

Industry

Consulting & Advisory

Company Size

51-200 employees

Headquarters

Cary, North Carolina

Year Founded

2008

Website

reef-sys.com

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