Job Description

Job Summary:

The Referral Coordinator is responsible for ensuring that incoming referrals are processed and prepared for scheduling with the appropriate clinic. The Coordinator will process referrals in a timely manner and prioritize those that are deemed as urgent. Duties and responsibility include, but are not limited to: contacting referring providers/facilities to gather information as needed, verification of patient insurance and benefit information, verification of bad debt and referral to Patient Access if needed, update patient information within the EMR as necessary. The Referrals Coordinator will work closely with the providers and staff of the clinics to which the referrals are directed. The Referrals Coordinator will assure the completion of records and data gathering as directed per provider. Referral Coordinator will review incoming referrals with specific insurance types to assure authorization to see specialist has been put in place by referring provider/facility. The Referral Coordinator complies with HIPAA regulations as well as the organizations policies and procedures regarding patient privacy and confidentially, maintains professional tones at all times when communicating with patients, providers and other representatives and performs other clerical duties as required.

Skills and Abilities:

• Familiarity with medical terminology and nomenclature.
• Strong verbal and written communication skills.
• Excellent phone etiquette.
• Strong interpersonal skills.
• Experience with computers and programs such as Word, Excel and other office software and hardware.

Education and Training:

• High school graduate or GED, required.

Experience:

• Minimum of 1 year experience in a medical office or hospital setting.
• Experience performing pre-authorization functions or medical insurance billing.
• CPT/ICD coding experience preferred.

Benefits Summary:

• Paid Time Off
• Paid Sick Leave
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions
• Employee Assistance Program
• Tuition Reimbursement
• Life Insurance
• Employee Wellness Program

About TriState Health:

Learn more about TriState Health here.

TriState Health is a not-for-profit, critical access hospital and medical campus, community owned and operated since 1955. As the largest employer in Asotin County, TriState remains committed to our mission of caring for the community and ensuring, “Your Health Is Our First Priority.”

Serving an 8-county region in Washington, Idaho, and Oregon, TriState Health continues to receive awards for excellent service to the community such as “2025 Get with the Guidelines Gold in Rural Stroke” and “1 of 6 Top Recommended Hospitals in Washington State." TriState proudly promotes a 4:1 nurse to patient ratio, with an even lower ratio for critical care patients.

Located in Clarkston, WA, and nestled within the Lewis Clark Valley - a hidden gem found at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America’s deepest river gorge. With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more! Enjoy life at your pace, your way, in the beautiful Lewis Clark Valley.

Our Mission: Your Health Is Our First Priority!

Our Vision: Empowered Employees. Compassionate Care. Patients First. Community Always.

Our Values:

• Quality. Through teamwork, we strive to continuously improve our quality of care and service.
• Compassion. We are the caretakers of our community and we treat each patient, partner, and team member with a tender touch and an unparalleled level of care.
• Respect. We create a culture of respect by engaging professional staff who demonstrates respect for each other, our patients, and their families.
• Collaboration. We seek healthy partnerships – both within and outside our walls – to build teams that deliver the highest quality of care.
• Innovation. We embrace and integrate new ideas and technology to improve our community’s health and wellness.