Job Description

Position Purpose:

Oversee the duties and responsibilities of Referral Clerks/Coordinators, as well as perform the hands-on duties as out-lined below.

The Referral Coordinator Lead will ensure that patients needing specialty services can access them in a timely and efficient manner. The lead will have ongoing interactions with the team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:

• Oversee the duties and responsibilities of all Referral Coordinators and Referral Clerks while also performing referral coordination duties as needed.
• Review and revise workflows as necessary to ensure maximum efficiency and effectiveness of the referral process.
• Ensure all referrals are processed daily and in a timely manner.
• Ensure all i2i follow-ups are completed daily.
• Ensure all incoming calls are answered and patient messages/voicemails are returned promptly.
• Ensure completed referrals are appropriately closed in NextGen and i2i.
• Ensure approved authorization letters are mailed to patients in a timely manner.
• Attend meetings related to referral coordination and provide presentations for the referrals department as needed.
• Train and onboard new hires within the referrals department.
• Provide ongoing training and support to Referral Coordinators.
• Communicate updated processes, policies, and information to the referrals team.
• Maintain ongoing communication and collaboration with clinic care teams as needed.
• Participate in interviews, employee evaluations, and corrective actions within the referrals department.
• Conduct daily, weekly, and monthly team huddles in person and/or via Zoom.
• Conduct one-on-one meetings with Referral Coordinators.
• Meet regularly with the Director of Clinics and maintain communication as needed.
• Address and resolve patient complaints related to referrals and referral staff, both by phone and in person.
• Process referrals and complete i2i follow-ups.
• Review IPA portals for submitted referrals.
• Communicate with specialist offices, providers, and patients regarding referral status and care coordination.
• Maintain electronic logs and accurate documentation of all referrals.
• Enter pertinent medical information into the order management section of NextGen.
• Enter referral authorization requests into IPA and County electronic systems.
• Obtain consultation reports and ensure documentation is properly scanned into the patient’s electronic medical record.
• Work collaboratively with the healthcare team to ensure prompt processing of referrals.
• Respond promptly and professionally to patient requests.
• Treat patients, visitors, and staff with dignity, kindness, and compassion.
• Perform other duties and responsibilities as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• Knowledge of referral procedures preferred
• Knowledge of and experience with NextGen and EHR preferred
• Two years of experience in a clinic setting preferred
• Bilingual English/Spanish preferred.
• Excellent interpersonal skills to care for patients on a continual basis
• Excellent Communication skills both verbal and written
• Proficient in Microsoft Word, Excel, and Data Entry
• Able to work with minimal supervision
• Able to work in a fast-paced environment

Working Conditions/Physical/Mental Abilities and Processes

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Work requires periods of standing, sitting, lifting, turning, twisting, walking, pushing, pulling, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms.
• Ability to stand, sit, stoop, kneel, and bend in order to speak to patients.
• Ability to write notes, treatment plan comments, track records and reports.
• Ability to work productively in a small office space used by multiple employees.
• Ability to respond appropriately to staff and patients regarding their medical needs; must communicate patient complaints to providers and issue final instruction and patient education as directed by the medical provider.
• Travel to and from clinic or meeting sites within geographic service area.

DOE: $28.00 - $33.06

East Valley offers a competitive salary, and excellent benefits including medical, dental, vision, and defined contribution retirement plan. You will also enjoy a work-life balance with paid time off and paid holidays throughout the year.

Please apply to this position with your current resume.

Principals only. Recruiters, please do not contact this job posting.

EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.