Job Description

Job Location: South Miami - Miami, FL 33173
Position Type: Full TimeWho We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics focused on collaboration and innovation to drive growth. We provide general dermatology, cosmetic, medical, plastic surgery, and skin cancer screening treatments.
With over 120 clinics, 350+ providers, and more than 2,200 employees across Texas, Arizona, California, Nevada, and Florida, we are a rapidly growing organization. Our model allows physicians to focus on delivering exceptional patient care without the burden of operational management.

Our core values include Collaboration, Ownership, Respect, Excellence, Authenticity, and Integrity.
Our purpose is to empower the practice of exceptional dermatology.

Position Summary:
The Referral Coordinator is responsible for accurately routing incoming referrals and related documents within the electronic medical record system (NextGen). This role ensures documents are properly attached to the corresponding patient chart and coordinates patient scheduling in a prompt, courteous, and professional manner.
Company Expectations:
All employees are expected to:
• Perform quality work within deadlines, with or without direct supervision
• Interact professionally with employees, patients, vendors, and partners
• Work effectively as both a team contributor and independently
• Communicate and coordinate work efforts appropriately across departments

Essential Duties and Responsibilities:
• Accurately create and route document batches while verifying patient charts in the system
• Complete all required data entry accurately and efficiently
• Access payer portals to retrieve incoming, pending, and completed referrals
• Verify and identify various document types within the system
• Enter accurate service data from routed documents
• Process a minimum of 800 or more documents daily
• Verify referral details and contact patients to schedule appointments according to referring provider instructions
• Maintain strict compliance with HIPAA patient confidentiality regulations
• Promote a professional and respectful work environment
• Perform additional duties as assigned

QualificationsEducation:
• High School Diploma or GED equivalent required

Qualifications:
• 2–3 years of experience in a medical clinic or office setting required
• Minimum 1 year of experience as a Referral Coordinator required
• Prior dermatology experience required (including cosmetic and/or Mohs procedures)
• Strong attention to detail with accurate data entry skills
• Typing speed of at least 45 words per minute with 90% accuracy
• Proficiency with computer systems and EMR platforms
• Ability to communicate clearly in English (Spanish bilingual preferred)
• Demonstrated ability to maintain strict patient confidentiality (HIPAA compliance)
Performance Expectations:
• Demonstrates excellent interpersonal and professional communication skills
• Accurately interprets and applies policies and procedures
• Completes all patient-related routing and documentation processes thoroughly and accurately
• Organizes and prioritizes workflow efficiently
• Maintains a high level of urgency for time-sensitive tasks
• Demonstrates punctuality, reliability, and consistent attendance
• Maintains professionalism in demeanor and appearance
• Contributes positively to team goals, including assisting with less desirable tasks when needed
Our competitive benefits package includes:
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance and Voluntary Benefit Plans
• 401(k) Plan
• Employee Referral Program
• Paid Time Off
• Company-Paid Holidays
Equipment Used:
Standard office equipment including computers, telephones, fax machines, copiers, and printers.
Physical Requirements:
• Manual dexterity to operate office equipment
• Ability to stoop and bend to handle files and supplies
• Mobility to complete errands or internal deliveries
• Occasional handling of sharps and chemicals
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to equal employment opportunity for all applicants and employees. Employment decisions are made in compliance with all applicable federal, state, and local laws.
We do not permit discrimination based on gender, race, color, religion, national origin, mental or physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, pregnancy, or any other legally protected characteristic.
Please note: Any offer of employment is contingent upon successful completion of pre-employment background checks.
No phone calls or agencies, please.