Job Description

Join LifeLink — Join a Life Saving Team!

About LifeLink
More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.

What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.

At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation.

Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients.

We are grounded in the values that shape our work and culture— Compassion. Excellence. Legacy. People. Quality.

If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.

What You’ll Do

As a Referral Coordinator, you will directly contribute to LifeLink’s life-saving mission. Evaluate and respond to hospital referrals to determine a potential organ/tissue donor. Apply LifeLink’s policies and procedures in performing and documenting the timeliness of referrals, response to referrals and provide direction to responding staff. Ascertain information to help facilitate the determination of potential donors, Brain Dead (BD), Donation after Cardiac Death (DCD) potential, medical suitably and order of priority/Next-of-Kin (NOK). Participate in call schedule rotation to ensure coverage of this position’s responsibilities 24/7. Effectively communicate with Hospitals, Administrator On-Call (AOC), Medical Director On-Call (MDOC), other management staff, Family Care Coordinator (FCC), Transplant Coordinator (TC), In-House Coordinator (IHC) and other development staff.

Key Responsibilities:

• Participate in the RC call schedule coordinating FCC/IHC/HD/TC for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
• Referral responsibilities will consist of but may not be limited to: referral evaluation; preliminary determination of suitability; verification of name, race, sex, DOB and location of next-of-kin, accessing Donor Registry; notifying the FCC and other on call team members of potential donor situations; review information on initial referral regarding donation process with hospital personnel with outline of plan; perform coding of closed referrals, donor cases, non-donor cases; perform DDR on a timely basis; participate in assigned meetings; merge of duplicate referrals.
• Post initial referral: monitor referrals daily and more often if indicate; maintain documentation on active referrals (weblog); passing referral call to oncoming RC according to set protocols in order to assure all active referrals are up to date and followed appropriately; provide follow-up to appropriate Hospital Development Liaison, AOC/IHC/FCC or other vascular staff; follow up with Tissue Screener for referrals that are going to be immediately extubated, or with cardiac arrest and not a candidate for organ donation.
• Receive and handle or appropriately triage miscellaneous calls from the call center (Positive cultures, ME, Family issues, etc.).
• Assist when appropriate in the orientation of new staff at the direction of the Director of Recovery Services.
• Meet deadlines for any assigned projects.
• Participate actively in hospital development initiatives.
• Apply for continuing education courses and seminars necessary to obtain appropriate CEUs to obtain/maintain certifications and licenses.
• Participate regularly in OPO & departmental meetings.
• Other duties as assigned by Director of Recovery Services or immediate supervisor.

Who You Are

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience.
• Bachelor Degree in Nursing (BSN-RN)
• Appropriate experience in a medical environment.
• Completion of all requirements of the probationary level position or other related experience/position.
• Demonstrated above average verbal communication skills and phone etiquette skills.
• Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
• Extended working hours while on-call.
• Current driver license with good verifiable driving record.
• Understanding that confidentiality must be maintained, according to Foundation protocols.
• Availability for local/State auto/air travel is required.
• Variable/rotation on-call days/hours including nights/weekends/holidays depending on call schedule and call duration
• A collaborator who thrives in a mission-first environment

Why LifeLink?

• Be part of an organization with a legacy of saving lives and giving hope
• Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

Ready to Help Change Lives?
Your next career move could be the most meaningful one yet.