The Referral and Front Office Coordinator is responsible for the coordination and oversight of patient access, referral management, admission support functions, insurance verification, authorization management, telepsychiatry coordination, and front office operations for Willowbrooke Behavioral Health services. This position serves as a key resource in ensuring timely patient access to care, efficient admission processes, exceptional customer service, and effective communication with patients, families, providers, referral sources, and community partners. The coordinator supports all aspects of referral intake, insurance verification, direct admissions, telepsychiatry services, CSP Board management, and ongoing patient follow-up activities.
Education Level
Education Details
Required/
Preferred
And/
Or
High School Diploma or GED
Experience Details
One year of related experience. Requires a working knowledge of standard practices and procedures
Knowledge, Skills, and Abilities
Knowledge of Behavioral Health admission and referral processes.
Knowledge of insurance verification, authorization, and payer requirements.
Ability to manage multiple priorities and deadlines simultaneously.
Strong organizational and problem-solving skills.
Excellent verbal and written communication skills.
Demonstrated customer service and patient de-escalation skills.
Ability to maintain patient confidentiality and manage sensitive information.
Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
Knowledge of telehealth and telepsychiatry workflows.
Ability to build relationships with community referral sources and healthcare partners.
Ability to work independently while collaborating effectively with interdisciplinary teams.
Strong attention to detail and data accuracy.
Licenses and Certifications
Licenses/Certifications
Licenses/Certification Details
Time Frame
Required/
Preferred
Willowbrooke Tanner Assess Sys-S0029
2 -12 our shifts per week including weekends and holidays.
Tanner Health is a non-profit regional healthcare provider serving west Georgia and east Alabama. Tanner facilities include the 201-bed acute care Tanner Medical Center/Carrollton, the 40-bed acute care Tanner Medical Center/Villa Rica, the 25-bed critical access Higgins General Hospital in Bremen, the 15-bed Tanner Medical Center/East Alabama in Wedowee and the 92-bed behavioral health facility Willowbrooke at Tanner.
Other Tanner services include Tanner Cancer Care, Tanner Heart Care, Tanner Urgent Care, Tanner Women’s Care, Tanner Occupational Health, Tanner Center for Sleep Disorders, Tanner Advanced Wound Center, Tanner Pain Management Center, Tanner Diagnostic Imaging, Tanner Home Health, Tanner Hospice Care and more.
Tanner also operates Tanner Medical Group, one of metro Atlanta’s largest multi-specialty physician groups, consisting of 30 physician practices with specialties in cardiology and interventional cardiology, family medicine, general surgery and breast surgical oncology, infectious diseases, internal medicine, obstetrics and gynecology, pediatrics, plastic and reconstructive surgery, psychiatry, radiation oncology and vascular surgery.
Tanner employs more than 4,500 people and offers a medical staff of more than 300 physicians representing 34 unique medical specialties practicing throughout west Georgia and east Alabama.
