Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Functional Knowledge

• Strong understanding of accounting principles
• High level Process Management knowledge for O2C - Simple, medium, complex activities for O2C.
• Intense focus on SLAs, VoC, governance, client engagement and service delivery
• SAP knowledge strongly preferred.
• Strong people management skills - leading large teams or projects
• Process improvement methodology: Has process improvement acumen.

Account Management

• Knows the counterparts at client side and maintains a supportive and professional relationship with them
• Brings in domain understanding to identify pain areas of the client, recommend solutions, and ensure successful implementation of solutions

Transition Management

• Prior Transition experience is preferred.

Customer Orientation

• Understands the client's expectations at the process level and not just his / her role level; delivers against these expectations and as per SLAs
• Seeks and reviews customer feedback and takes proposed actions to ensure that client expectations are met better
• Takes ownership of solution oriented, effective communication with customers on issues raised, findings and proposed resolution.

Accountability

• Is proactive in identifying and removing obstacles; ropes in support of others in advance to ensure that results are delivered as expected

Collaboration & Teamwork

• Drives collaboration and team work to meet the larger goals down the line with own and other teams
• Brings teams and people together to establish common goals and common understanding of deliverables; clarifies how each piece fit the larger picture
• Extends oneself and own resources to support and facilitate others in their deliveries
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.

Analytical Thinking & Problem Solving

• Analyzes and resolves complex process-related problems.
• Assesses potential solutions through various filters of cost, time, resources, quality etc.; arrives at the best possible fit.
• Engages in problem solving outside own sub-process; leads brainstorming and other such idea generation forums to resolve issues; puts in place governance framework and control mechanisms to ensure that problems do not get repeated
• Proposes, coordinates, and drives implementation of process improvements along with the transformation team.

Communication Skills

• Presents to a wide set of audience within and outside WNS
• While he / she prepares thoroughly, is also able to speak spontaneously and sets an easy rapport with the audience
• Responds to others and demonstrates an engaging manner in communication rather than coming from own viewpoint only

Job Details

• Job Location: Pune (Magarpatta)
• Work Mode: Work From Office (WFO) only
• Shift Timing: US Shift (5:30 PM to 2:30 AM)

Qualifications

B.Com