Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

We are looking for Senior Associate- Collections with hands on experience in B2B collections & Reconcilaition.

Functional knowledge

Understands application of the principles in the defined tasks related to order to cash process.

Able to handle tasks allocated ( Collections) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors:

• Voice calling
• Dispute Management
• Customers account Reconciliation
• Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration & Teamwork:

• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spirit
• Does not resist change management

Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills:

• Speaks with confidence, poise, credibility, and enthusiasm when presenting information
• Gives full attention to others' ideas, questions, concerns and issues with interest and empathy
• Demonstrates requisite verbal and written communication skills and clarity in thoughts

Qualifications

Graduate (Commerce)