Job Description

The Case Manager will support the needs of patients in a new, 45-bed men’s behavioral health unit operated by Boston Medical Center (BMC) located in the Suffolk County Sheriff’s Department’s (SCSD) Jail. Serving as a liaison with patients to facilitate access to care and gathering necessary information to inform treatment decisions, the case manager will be a critical partner for clinical and administrative staff to provide intensive behavioral health services to incarcerated persons. They will assist patients in addressing unmet social factors as health such as housing, employment, state benefits and support with reentry needs including referrals to community based treatment. This role requires experience in navigating the substance use continuum of care.

The role requires assertive outreach, advocacy, system navigation, and service coordination to manage barriers that may impede patients’ access to clinical services and progress in their recovery. Excellent interpersonal skills, patient engagement skills and the ability to work independently and collaboratively are key requirements of the job. Experience working with populations impacted by substance use disorders and significant mental illness is required as well as knowledge of relevant treatment systems. This position supports care teams within the Suffolk County Jail, work will be completed on site within a setting of incarceration. This is a full time position, work is primarily daytime, but candidate needs to be available for occasional evening and Saturday coverage. The person who fills this position must adhere to all of BMC’s RESPECT behavioral standards. As part of this innovative new collaboration between BMC and SCSD, this role will report into the BMC Department of Psychiatry.

Position: Reentry Case Manager, Project Evolve, Suffolk County Jail

Department: Psychiatry

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assess the case management needs of patients aligned with the Individualized Service Plans (ISPs) driven by clinical staff
• Complete tasks related to behavioral health system navigation post-release, including but not limited to SUD and MH treatment referrals, primary care and specialty care needs.
• Complete tasks related to connecting patients to unmet social needs, including but not limited to Employment/Workforce Development, Housing, State Benefits, Education, State agency coordination
• Develop and maintain working relationships with internal SCSD staff, as well as external community service providers
• Maintain current working knowledge of relevant resources and referral pathways including upkeep of resource list
• Communicate effectively with all clinical and administrative leadership, ensuring that a patient’s care team is working in alignment
• Assist in facilitation of skills building and reentry group sessions
• Adhere to departmental/organizational policies and procedures including maintaining HIPAA standards and confidentiality of protected health information
• Comply with established metrics for performance and adheres to documentation and work flow standards including clearly documenting all progress and submitting required data within expected time frames

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s Degree (or equivalent combination of education or specific certifications/licensures, which provides proficiency in the areas of responsibility, may be substituted for the education and experience requirements.)

EXPERIENCE:

• Two to three years of experience working in social services environment, with prior experience working in settings of incarceration or with a justice-involved population preferred.
• Prior experience working with individuals impacted by substance use disorders and/or severe and persistent mental illness preferred.
• Lived/personal experience is valued

KNOWLEDGE, SKILLS & ABILITIES (KSA):

• Ability to work collaboratively in a diverse, interdisciplinary team and the ability to adequately represent the needs of patients with behavioral health conditions and substance use disorders
• Expertise in establishing working relationships with patients, their families, professionals, and the community
• Knowledge of Boston area community, social, and health resources AND knowledge of the criminal legal system and resources specific to reentry
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors
• Demonstrated ability to be flexible with patient’s priorities, evolving needs, and goals
• Organizational skills to multi-task, set priorities, and efficiently complete assigned work
• Effective interpersonal skills to facilitate communication with various members of the health care team, patients, and their families
• Proficient oral and written English communication skills.
• Bi-lingual and/or bi-cultural candidates preferred
• Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook)
• Experience using an electronic health record preferred

Compensation Range:

$25.48- $37.02

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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