The Operations Unit receive and process applications, supporting survivors and other applicants to the scheme up to the point when their application is passed to Redress Scotland for a determination.
As a Team Leader within the unit you will be responsible for leading your team of caseworkers who are the first point of contact for survivors seeking information about the scheme.You will work closely with the Unit Head/Deputy Unit Head, as well as colleagues within Redress Scotland and across to Division to ensure effectively and efficient delivery of the scheme.
The work is personally and professionally rewarding but we recognise working with this subject matter is not for everyone. We are looking for colleagues with strong leadership, strong interpersonal skills and resilience.
Key responsibilites:
Lead and manage a team of operational case workers within the Redress Division, to successfully deliver a professional and supportive service for survivors and other applicants to the scheme
Line manage, support and develop case workers - this will include quality assurance, performance and attendance management, diversity, fairness at work, values and behaviours and acting as a role model.
Support the Head and Deputy Head of Operations to embed a survivor centred approach to the culture of the division with key values of respect, dignity and compassion whilst establishing a culture of continuous improvement.
Manage and support the people in your team in handling difficult conversations acting with respect, dignity and compassion, building a resilient team that has access to professional counselling on a regular basis to ensure that they are supported in their work.
Engage with peers and partners across Scottish Government and wider networks to build strong and effective working relationships to understand the approach to redress and what we are trying to achieve.
Establish effective working relationships with Redress Scotland to provide a process for determination of applications that is efficient.
Contribute to the development of new ideas, embracing change and supporting continuous improvement
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantive B3 employees.
Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Vacancies close at 12:00pm on Wednesday 11th March
Selection Process
All applicants will be invited to an informal discussion.
Informal discussion dates tbc.
Further Information
If you have specific questions about the role, please contact claire.clarke@gov.scot
Read our Candidate Guide for further information on our recruitment and application processes.
The devolved government for Scotland is responsible for matters that are devolved from Westminster. Areas of responsibility include the economy, health, education, justice, rural affairs, environment, and transport.
