Job Description

This position is responsible for daily inspection of Red Alert orders to ensure no damages and have repairs performed by shop staff to the Red Alert orders if needed. Reviewing the customers R/A notes to ensure the product meets the customers' requests. Having the customers contacted if there’s any discrepancies with the R/a notes and the condition of the product. Also required to make sure the correct product is being sent to the customer by verifying the SKU for each customer.

This Role Offers:

• Industry-leading, paid training
• Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award winning wellness & fitness programs, employee discounts on furniture, and more!

What you’ll be doing:

• Inspection of all Red Alert orders.
• Verifying the orders all have the correct products.
• Overseeing the repairs of the product and making sure the repairs are up to quality standards.
• Reviewing the Red Alert notes for customers concerns/reasons and contacting the customers when needed.
• Observing the loading of the Red Alert product to ensure safe handling on to the trailers.
• Performs other duties as required.
• Added duties are locating the 3rd or more Red Alerts and stripping them open from the factory wrap if needed. This will include moving/placing Dresser, Nightstands, and other furniture on floats. Using a Kevlar glove and box cutter to remove the factory packaging. Once inspection and Photos are completed, the Red Alert products will need to be wrapped up in Bubble wrap (for wood products) and Sofa, & Chair bags (for upholstery products).

What we’re looking for:

• Must possess an eye for detail
• Excellent communication, both verbal and written
• Strong time management skills are required
• Regular, reliable attendance and punctuality to serve our customers
• Ability to lift 50lbs, and have excellent mobility (repetitive bending, lifting, stooping, climbing, pushing, etc.)
• Prior customer service or warehouse experience is not required

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation’s largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you’re looking to launch your career or take the next step, it’s a great time to join our team—there’s always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.