BruntWork

Recruitment Team Lead

BruntWork  •  Republic of the Philippines (Onsite)  •  20 days ago
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Job Description


We are looking for a results-driven Recruitment Team Lead to manage and drive the performance of our recruitment team. This role is ideal for someone with a strong
background in call center operations, telemarketing, or phone-based sales, who has successfully led teams and consistently delivered on KPIs.
The team works with high volumes of inbound and outbound leads generated through digital marketing campaigns, converting interested participants into scheduled research
sessions through calls, texting, email communication, and CRM management. This is a hands-on management role, meaning the team lead is expected not only to
manage the team but also to actively support recruitment activities when needed.
In this position, you will:
Team Leadership & People Management
● Manage and supervise a team of 4-6 recruiters
● Set daily, weekly, and monthly performance targets
● Conduct team huddles, coaching sessions, and performance reviews
● Monitor call quality and provide feedback and training
● Build and manage shift schedules to ensure proper operational coverage
● Foster a competitive, high-performing team environment
Recruitment & Lead Conversion
● Lead by example by participating in recruitment activities when required
● Drive outbound communication efforts, including calls, SMS, and email follow-ups
● Support recruiters in improving the conversion rate
● Handle escalations and complex cases when needed
Performance Monitoring & Reporting
● Track and analyze key KPIs, including: Call volume, Conversion rates, Booking targets, Show-up rates
● Review daily and weekly performance reports
● Identify performance gaps and implement improvement plans
CRM & Communication Management
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● Ensure proper use of CRM systems for managing leads and communication history
● Maintain clear documentation of participant interactions
● Monitor CRM accuracy, tagging, and follow-up processes


Requirements


Our ideal candidate:
● At least 2 years of experience managing a team
● At least 2 years of experience in telemarketing, call center operations, phone sales, or customer service
● Comfortable working in a hands-on role, including supporting calls when needed
● Strong sales orientation and target-driven mindset
● Organized and detail-oriented
● Strong leadership and coaching skills
● Competitive and performance-focused
● Team player
● Analytical and comfortable working with data
● Experience using CRM systems (required)
● Experience with Zoho CRM (advantage)
● Strong multitasking and time management skills
● Excellent written and verbal communication skills
● Fluent in Tagalog and English
BruntWork

About BruntWork

Work as an independent contractor aka freelancer, which means you get to manage your own government contributions and taxes while getting all of your salary intact. Pay goes straight to your personal bank account.

The jobs we offer are permanent work from home or remote. Just make sure your have the following:

your own computer that you have admin access to a computer that has at least 8 GB RAM and at least i3/Ryzen 3ISP of 25 MBPS that can sustain long video calls, A quiet place to work in

Industry
HR & Recruiting
Company Size
1,001-5,000 employees
Headquarters
Parkview Square, SG
Year Founded
2020
Website
bruntworkcareers.co
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