Job Description

RAYA Customer Experience (RAYA CX) has provided next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa since 2001. Located in Qesm 1st 6 October, RAYA CX offers integrated business process outsourcing solutions driven by advanced technology and innovation.

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We are seeking an experienced and dynamic Mass Recruitment Supervisor to join our Talent Acquisition team. The ideal candidate will be responsible for leading and managing high-volume recruitment activities to support the fast-paced staffing needs of our BPO operations. This role requires hands-on experience in mass hiring, strong leadership skills, and the ability to deliver high-quality candidates efficiently.

Key Responsibilities:

• Lead and manage end-to-end mass recruitment cycles across various accounts (voice, non-voice, technical, customer service, etc.).
• Develop and execute effective high-volume sourcing strategies (job fairs, walk-ins, partnerships, referrals, social media, etc.).
• Supervise and mentor a team of recruiters, ensuring KPIs and SLAs are met consistently.
• Coordinate closely with Operations, Training, and Workforce Management teams to forecast hiring needs and align recruitment efforts.
• Drive innovative talent acquisition initiatives to reduce time-to-fill and improve hiring quality.
• Manage applicant tracking systems (ATS) to ensure accurate data entry and reporting.
• Monitor and report recruitment metrics such as fill rates, sourcing channel performance, cost per hire, and attrition
• Build and maintain strong partnerships with external vendors, schools, job portals, and employment agencies to support hiring goals.
• Ensure compliance with all labor laws, company policies, and recruitment best practices.
• Continuously assess and improve the recruitment process for efficiency and candidate experience.

Qualifications:

• Bachelors degree in Human Resources, Business Administration, or related field
• Minimum 3-5 years of experience in mass recruitment within the BPO or similar fast-paced industry.
• Proven leadership experience in managing and developing recruitment teams.
• Strong knowledge of sourcing techniques, recruitment channels, and local labor market trends
• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical skills and experience with recruitment metrics and reporting.
• Proficiency in ATS platforms, MS Office Suite, and online job boards.
• Ability to work under pressure and handle multiple hiring projects simultaneously.
• Flexible to work extended hours, weekends, or different shifts as required.