Job Description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About TP

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner to hiring managers and leadership to identify, attract, and hire top-tier talent.

Your primary goal is to build a robust pipeline of high quality customer service to meet our current and future revenue goals. This role requires a proactive and strategic approach, leveraging advanced sourcing techniques and a deep understanding of the client industry and customer service landscape.

The ideal candidate is a highly professional, adaptable, and results-driven individual with exceptional communication skills. You must be able to thrive in a fast-paced, metrics-driven environment, managing multiple high-priority requisitions simultaneously.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Full-Cycle Recruiting: Manage the end-to-end hiring process for all assigned roles, from sourcing and screening to offer negotiation and closing.
• Stakeholder Partnership: Build strong, consultative relationships with hiring managers and other departments to deeply understand their hiring needs, define ideal candidate profiles, and ensure alignment on recruiting strategy.
• Proactive Sourcing: Develop and execute innovative sourcing strategies to build a strong pipeline of passive and active talent, utilizing tools like LinkedIn Recruiter, industry networks, and referral programs.
• Interview & Coordination: Conduct, coordinate, and schedule video call or in-person interviews for candidates with hiring managers, operations leaders, and other stakeholders.
• Role Calibration: Assist in updating and revisiting position profiles based on calibration with Training, Operations, and the changing needs of the business.
• Systems & Data Management: Manage the applicant pipeline in Workday. Perform all necessary administrative duties and record-keeping to ensure all candidate data and information is accurate and up-to-date.
• Offer & Onboarding: Facilitate the pre-boarding process, including extending offer letters, managing negotiations, and initiating and monitoring background checks.
• University Recruiting: Coordinate and implement college/university recruiting initiatives, including attending virtual and in-person career fairs.
• Employer Branding & Networking: Aid public relations in establishing a recognizable "Great Place to Work" reputation. Attend local professional meetings and membership development events to represent the company and build our talent network.

Required Skills

• Must have at least 1 year of recruiting experience.
• Experience in high-volume recruiting.
• Demonstrated skills in candidate sourcing, pipeline building, and relationship management.
• Proficient in navigating Applicant Tracking Systems (ATS), ideally Workday.
• Excellent computer skills and highly proficient in Google Workspace (Sheets, Docs, Meet, etc.).
• Strong attention to detail, especially in database management and record keeping.
• Excellent written and verbal communication skills.
• Excellent interpersonal and coaching skills with the ability to work with various departments and foster teamwork.
• Ability to work independently and thrive in a fast-paced environment.
• Ability to identify and resolve problems in a timely manner.
• Ability to maintain the highly confidential nature of recruiting/human resources work.
• General knowledge of various employment laws and practices.
• Flexibility in work hours as required to meet the demands of a recruiting deadline.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Salary

• $55k CAD annually

Schedule

• Full-time, Monday to Friday, 9-hour shifts (9:00 AM – 6:00 PM).
• On-site setup, requiring 5 days on-site per week.

Location

• Candidates are advised to be within travel distance from our primary location: Yonge- Eglinton (75 Eglinton Ave E Toronto, ON M4P 3A4)

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.