Job Description

High-volume recruitment | Frontline customer service & administration roles | Permanent full-time position

Help us connect great people with meaningful opportunities.

We are looking for an energetic and organised Recruitment Specialist to join our HR team. In this hands-on role, you will manage high-volume recruitment across clinic-based frontline customer service / administration positions, delivering a responsive and positive experience for candidates and hiring managers.

This is an ideal opportunity for someone who enjoys a fast-paced environment, can confidently manage competing priorities and takes pride in finding the right people for customer-facing teams.

About us

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

Our local brands Connect Hearing and Neurosensory operate a combined network of 180+ clinics across Australia focusing on providing client-centred hearing healthcare, access to the latest in hearing technology and exceptional customer service.

What you will do

• Manage end-to-end recruitment for high-volume frontline vacancies at our clinics.
• Partner closely with HRBPs and hiring managers to clarify role requirements, recruitment priorities and selection criteria.
• Develop clear, engaging job advertisements and select effective sourcing channels.
• Proactively source candidates and maintain talent pools for recurring and hard-to-fill roles.
• Review applications, conduct screening interviews and coordinate assessments and interviews.
• Provide timely, practical advice to hiring managers and support fair, consistent selection decisions.
• Maintain regular communication with candidates and deliver a seamless, positive and efficient candidate experience.
• Prepare offers, complete pre-employment checks and support a smooth handover into onboarding.
• Maintain accurate recruitment records and monitor key measures such as vacancy volumes, time to fill, source effectiveness and recruitment outcomes.
• Identify opportunities to streamline recruitment processes while maintaining quality and compliance.

What you will bring

• Experience in recruitment, talent acquisition or a recruitment agency environment with a proven track record in delivering successful and sustainable outcomes in a fast-paced environment
• Demonstrated ability to recruit customer service, reception, administration, contact centre, retail or similarly fast-paced frontline roles.
• Strong organisation and follow-through, with the ability to manage multiple vacancies and changing priorities.
• Confident stakeholder management skills and a collaborative, service-focused approach.
• Clear and engaging written and verbal communication.
• Sound judgement, attention to detail and a commitment to fair and consistent recruitment practices.
• Confidence using applicant tracking systems, online job boards and direct sourcing tools.
• A proactive mindset and willingness to improve processes and try new sourcing approaches.

Why join us?

• Play an important role in building teams that make a meaningful difference for our customers.
• Join a supportive and collaborative HR team.
• Contribute ideas and help shape efficient, candidate-friendly recruitment practices.
• Access opportunities to grow your recruitment capability and broader HR experience.
• Competitive remuneration package & salary packaging options
• Paid Parental Leave & Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform

Ready to apply?

If you enjoy connecting with people, thrive on delivering results and want to help create a great experience for every candidate, we would love to hear from you.

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