Job Description

About Us

ADM Value, part of the Tessi Group, is a leading provider of customer experience and customer relationship management solutions. With over 6,500 employees, operations across 16 sites in 6 countries, and the support of an international group of more than 13,000 professionals, we deliver innovative, high-quality customer service solutions to global brands. Our commitment to excellence, continuous growth, and customer satisfaction makes us a trusted partner for companies worldwide.

About the Role

We are looking for a proactive and people-oriented Recruitment Specialist to join our HR team in Barcelona. In this role, you will manage the full recruitment cycle, helping us attract and hire multilingual talent for our contact center operations.

If you enjoy working in a fast-paced environment, building relationships with candidates, and making a real impact on business growth, we'd love to hear from you.

Tasks

Key Responsibilities

• Manage the end-to-end recruitment process for customer service and back-office positions.
• Source candidates through job boards, LinkedIn, social media, referrals, universities, and other recruitment channels.
• Publish and maintain attractive job advertisements across multiple platforms.
• Screen CVs and conduct telephone and video interviews.
• Assess candidates' skills, motivation, language proficiency, and cultural fit.
• Coordinate interviews with hiring managers and provide recruitment support throughout the selection process.
• Maintain accurate candidate records in the Applicant Tracking System (ATS).
• Ensure an excellent candidate experience from first contact to onboarding.
• Prepare job offers and support pre-employment documentation.
• Monitor recruitment KPIs such as time-to-fill, source of hire, and candidate conversion rates.
• Build talent pipelines for future hiring needs.
• Participate in employer branding initiatives, job fairs, and networking events when required.

Requirements

Required

• Previous experience as a Recruiter, Recruitment Technician, Talent Acquisition Specialist, or in a similar recruitment role.
• Fluent English and French (spoken).
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple recruitment processes simultaneously.
• Experience using job boards, LinkedIn and other sourcing tools.
• Proficiency with Microsoft Office and recruitment systems.
• A proactive attitude, attention to detail, and a customer-oriented mindset.

Nice to Have

• Spanish language skills.
• Academic background or knowledge in Human Resources
• Previous recruitment experience within the Contact Center / BPO / Customer Experience industry.
• Experience in high-volume or multilingual recruitment.

Benefits

What We Offer

• Opportunity to join a growing international company.
• Dynamic and multicultural working environment.
• Professional development and continuous learning opportunities.
• The chance to make a direct impact on the company's growth.
• Competitive salary.

If you're passionate about connecting talented people with great opportunities and thrive in a fast-paced international environment, we'd love to meet you. Apply today and become part of our HR team!