Job Description

*Please note - if you have previously have applied for this role within the last six months, you are not be eligible to re-apply on this occasion.*

Are you a passionate, energetic, and adaptable professional ready to make a real impact? We’re looking for a Recruiter who thrives in a fast-paced environment and is committed to delivering an exceptional candidate experience from start to finish.

This is a pivotal role within our recruitment service for West Midlands Police, where your work will directly contribute to building a diverse, skilled, and future-ready workforce.

As a Recruiter, you’ll guide candidates through every stage of the journey, from application to onboarding. While also playing a key part in the broader recruitment process. Whether it’s screening applications, coordinating interviews, supporting assessment centres, or engaging with candidates at pre-enrolment events, your role will be varied and rewarding.

You’ll collaborate closely with Line Managers across the force to identify and attract top talent for a wide range of roles. From bespoke campaigns for specialist positions to high-volume recruitment for uniformed posts, no two days are ever the same.

Key Responsibilities

• Proactively manage candidates through the pre-offer process and then onto their start date
• Attend & manage a variety of recruitment & onboarding events
• Respond to recruitment queries from candidates, hiring managers & stakeholders received through the portal, webchat and telephone
• Updating all required systems to provide a clear audit of where the candidate is in the process including but not limited to Oracle HR & Recruitment.
• Maintain an overview of your allocated campaign(s) to your Team Leader and colleagues.
• Act as a point of contact and build influential candidate relationships during the onboarding process
• Develop and maintain strong working relationships with internal stakeholders and customers
• Promote our values and reputation
• Deliver high level of quality of service at all times and against agreed service level agreements, governance, performance targets, audit controls, Force policy and statutory legislation.

Skills, Knowledge and Experience

Essential:

• Proven experience in a position within a fast-paced high-volume environment
• Experience of working in a transactional or customer service delivery environment and effectively dealing with customers’
• Ability to prioritise high and conflicting demands effectively
• Strong organisational skills with the ability to multi-task
• Excellent written and verbal communication skills
• Experience of using Microsoft applications
• Strong decision-making and problem-solving skills
• Experience of developing strong working relationships with a wide range of stakeholders
• High accuracy levels in work with clear attention to detail
• Confident in working collaboratively in a team as well as independently
• Proactive and creative approach to work

Desirable:

• Experience of using applicant tracking systems, such as Oracle Recruiting Cloud.
• An understanding of pre-employment checks

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Please note that the successful applicant will be subject to a medical assessment which may include a drug and hearing test.

Hours and Location: This role is based at our headquarters (Lloyd House) with working hours between 08:00 and 16:00, Monday to Friday. We currently operate a hybrid working model.

Interviews & Selection: Interviews will be held 10th April, and we’ll be sharing confirmed dates with shortlisted candidates once the vacancy closes.

West Midlands Police is a Disability Confident Leader and committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and experiences.

West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.

Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.