Job Description

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

The Program Coordinator will join a team of professionals working in a fast paced, team environment. The Program Coordinator facilitates and manages various processes (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Program Coordinator also provides first level customer support to Hiring Managers and suppliers.

Responsibilities:

• Assist Hiring managers, Staffing Specialists and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management and off boarding.
• Document all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers and other partners via face-to-face meetings, email and phone.
• Conduct research and analysis to resolve client’s or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLA’s (i.e. pending end of assignments, invoicing, time and expense management and vendor compliance tracking).
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner so the contractor can start assignment on time.
• Ensuring data integrity on proprietary data management platforms on a routine basis.

Qualifications

• Business-level proficiency in written and verbal communication in Japanese is necessary
• Business-level proficiency in written and verbal communication in English is preferred
• Excellent analytical and problem-solving skills
• Excellent documentation and follow up skills
• Strong determination to impact performance
• Time Management, self-motivated and perseverance
• Excellent customer service skills
• Excellent interpersonal skills and capability to communicate transparently
• Excellent organizational skills
• 2 or more years of recruitment coordination, staffing, and/or MSP experience
• Bachelor’s Degree
• MS Office/Tools- advanced skills

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.