Job Description

The Recruitment Officer will be responsible for sourcing, calling out, and interviewing candidates for various roles within the call center. This role involves scheduling interviews, coordinating with hiring managers, and facilitating client interviews. The ideal candidate will have at least one year of experience in recruitment within the BPO industry and possess excellent communication and organizational skills.

Workload: 40 hrs per week

Work Set-up: Office-based

Key Responsibilities:

• Sourcing Candidates: Actively source potential candidates through various channels (job boards, social media, referrals, etc.) for open positions.
• Call-Out Candidates: Reach out to potential candidates, conduct initial screenings, and assess their qualifications to determine if they are a good fit for the role.
• Schedule Interviews: Coordinate with candidates and hiring managers to schedule interviews, ensuring a smooth and timely interview process.
• Coordinate with Hiring Managers: Work closely with hiring managers to understand their recruitment needs and provide them with a shortlist of qualified candidates.
• Facilitate Client Interviews: Ensure the smooth scheduling and facilitation of client interviews, ensuring all logistics are handled efficiently.
• Candidate Experience: Ensure a positive and professional candidate experience throughout the recruitment process, from initial contact to interview and beyond.
• Database Management: Maintain an up-to-date database of candidates, ensuring all information is accurate and easily accessible.
• Reporting: Provide regular updates and reports on recruitment progress, candidate pipelines, and other relevant metrics to the HR department or management team.

Qualifications:

• At least 1 year of experience as a recruiter, specifically within the BPO industry.
• Proven ability to source and recruit candidates for BPO roles.
• Strong communication skills, both written and verbal, with the ability to engage candidates effectively.
• Excellent organizational and time management skills to handle multiple recruitment processes simultaneously.
• Ability to work independently and as part of a team.
• Experience using applicant tracking systems (ATS) and other recruitment tools.
• Knowledge of call center operations and the specific skills required for success in these roles is a plus.

Preferred Skills:

• Experience with high-volume recruitment in a fast-paced environment.
• Ability to build relationships with hiring managers and candidates alike.
• Strong attention to detail and problem-solving skills.