Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

As Recruitment Manager, You Will…

• Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
• Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
• Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
• Support and help implement people-related change initiatives and recruiting deliverables
• Support the development of strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc.
• Track and report recruitment acquisition statistics while producing accurate and relevant metrics
• Coach team members on development needs, career growth and learning opportunities
• Help with special projects as needed

As Recruitment Manager, You Have…

• Certificate or degree in Business with a major in Human Resources
• 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
• The ability to self-manage daily duties and time in a fast-paced, always changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• Creative problem solving and project management skills, with an eye for detail
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• A service-oriented attitude with the ability to adapt to change and innovation
• A strategic mindset with the ability to plan and execute for a desired result

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Recruitment Manager…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities