Job Description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

The Recruitment Administration Manager (RAM) is a senior operational and coordination role within the RPO programme, responsible for overseeing and optimising recruitment administration processes across EMEA and supporting global alignment.

This role focuses on coordination, governance, and process optimisation, rather than direct delivery, ensuring administrative activities are executed efficiently and consistently across regions.

Responsibilities

Operational oversight & coordination

• Oversee end-to-end recruitment administration activities across EMEA and NA, including:
  • Interview scheduling
  • Recruitment coordination delivery
  • Onboarding processes (systems setup, equipment, access)
• Act as the central point of coordination across high-volume, multi-country operations
• Ensure consistency, quality, and timeliness of delivery across teams (including offshore support)

Invoicing & billing coordination

• Own and oversee the invoicing process
• Coordinate with recruitment administrators and stakeholders to ensure data accuracy
• Identify discrepancies, errors, and gaps within billing data (Workday-based reporting)
• Drive improvements in a currently manual and complex invoicing environment

Process ownership & optimisation

• Document, review, and standardise recruitment administration processes globally
• Identify differences between regions (e.g. EMEA vs North America) and drive alignment
• Lead continuous improvement initiatives, including:
  • Automation opportunities (e.g. invoicing)
  • Process simplification and efficiency gains
• Establish clear governance, tracking, and reporting mechanisms

Stakeholder & programme support

• Partner closely with Programme Executives and leadership team
• Participate in global leadership calls and programme discussions
• Support senior stakeholders with:
  • Operational updates
  • Issue resolution and escalations
  • Process improvements
• Engage with client stakeholders where required, including exposure to sensitive or confidential topics

Team coordination (indirect management)

• Indirectly oversee recruitment coordination teams
• Work in partnership with team leads responsible for day-to-day delivery
• Provide direction on priorities, quality standards, and outputs
• Monitor delivery performance, escalations, and reporting

Reporting & governance

• Track and report on key operational metrics (e.g. scheduling volumes, onboarding volumes, invoicing status)
• Provide visibility to leadership on:
  • Risks, bottlenecks, and gaps
  • Delivery performance
• Ensure strong data accuracy and audit readiness

Qualifications

• Strong experience in recruitment operations, coordination, or administration within an RPO or similar environment
• Proven background in managing complex, high-volume, multi-country processes
• Experience overseeing operational delivery (not necessarily hands-on execution)
• Exposure to process improvement, operations, or programme management
• Excellent attention to detail (critical for invoicing, data validation, reporting)
• Strong organisational skills with ability to manage multiple complex workflows simultaneously
• Advanced Excel/data handling capability
• Ability to identify inefficiencies and drive process improvements
• Strong stakeholder management and communication skills
• Comfortable operating in a global, matrixed environment
• Proficient in Microsoft Office, including Outlook, Excel, PowerPoint, and Word

Additional Information

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.