Job Description

Recruiting Solutions Operations Lead

Department: Recruiting Solutions

Employment Type: Fixed Term - Full Time

Location: London, UK - Hybrid

About GTI: We aim to help students realise their potential in the world of work through technology, content and tools. That’s not an easy thing. We believe in understanding students and partnering with employers, universities, schools and other technology providers. It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop and build confidence. The Role Aim: To drive exceptional delivery across candidate management platform and client projects by ensuring seamless operations, optimised resources, and consistently high client and candidate satisfaction. Act as a strategic member of the RPO Leadership Team, providing insight, leadership, and coaching to junior team members to ensure operational excellence..

Outcomes

Optimised Resource Allocation Across Client Projects

• Associates and flexible resources are deployed efficiently, ensuring all client projects are fully resourced to meet timelines and service expectations.
• Resource allocation is continuously monitored and adjusted to maximise utilisation, maintain team wellbeing, and prevent bottlenecks.
• Collaboration with client delivery teams ensures accurate forecasting, anticipates peaks in demand, and enables proactive planning.
• Finance, HR and IT processes are aligned so that all associates have contracts, system access, and onboarding completed in time to support project delivery.
• Timesheets and resource tracking tools are actively used to monitor capacity and project requirements, enabling data-driven allocation decisions.

Efficient Attraction Channel Purchasing

• All third-party attraction channels are purchased at best price, accurately and within budget.
• Purchase Orders are consistently raised, approved, and tracked

Accurate and Timely Client Invoicing

• Client invoice requirements are raised on the platform promptly and accurately, reconciling against project delivery and purchase activity.

High-Performing Teams

• Client Delivery Centre and Customer Success team members receive guidance, support, and development to achieve their full potential.
• Teams consistently meet KPIs and service standards, resulting in improved delivery outcomes and client satisfaction.

Client Satisfaction & Relationship Management

• First-line support for the candidate management platform is consistently effective, with issues resolved quickly and proactively.
• Clients experience rapid resolution of issues and proactive communication.
• Platform implementations are delivered on time, within scope, and optimised for client success, in collaboration with technical teams.

Person Specification

• Proven track record in delivering operational excellence in recruitment, RPO, or HR tech environments.
• You will be a team player, committed to and motivated by the success of the team. You will be willing to go the extra mile when needed.
• You will be a problem solver, using your own initiative as well as reaching out and learning from others.
• You have a confident and professional manner with excellent written, phone and conversational skills.
• You will have a positive, can-do attitude.
• You will be committed to your own self development, taking time to understand our industry, our products and our customers.
• You are agile, attentive and able to manage your own time and workload effectively.
• You are adaptable and able to pick up new systems and processes quickly.

Work Experience, Knowledge & Skills:

• An experienced manager with a good understanding of early careers recruitment
• Confident in relationship management
• Proactive and a quick learner
• Focused, conscientious, efficient with excellent time management skills
• Able to collaborate with peers and other people inside and outside the business

Other Information

• 9 Month FTC – 37.5 hours per week. Monday to Friday 9am-5:30pm.
• 3-month probationary period.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com