Job Description

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

4:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

The primary responsibilities of this position are to provide a best-in-class pre-boarding and onboarding experience to pre-hires and new employees. This role will provide support for all pre-employment processes within Workday HCM Core. This role combines detailed process coordination with consultative, sensitive communication. The coordinator manages all pre-hire and day 1 activities, ensures adherence to legal and company compliance requirements, and handles confidential and sometimes difficult conversations (e.g., offer rescinds, background check issues) with professionalism and empathy.

Experience

• 2+ years of customer service experience, HR, or talent acquisitions

Preferred Qualifications

• Experience in recruitment and/or onboarding specialist role

• Experience in employee engagement or employee experience

• Working knowledge of Workday

Education

• Bachelor’s Degree preferred

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Strong communication skills

• Exceptional attention to detail, problem solving/resolution and follow-up skills

• Ability to exercise sound judgment

• Works to identify opportunities for process improvement and makes recommendations

• Exceptional organizational and project planning skills

• Strong computer skills including PowerPoint and Excel

• Must be data savvy with solid analytical skills

• Ability to multi-task in a fast-paced environment

Job Responsibilities

Onboarding Coordination & Experience

• Coordinate and communicate end-to-end onboarding logistics and system orientation schedules for new hires, including new employee orientation and the full onboarding journey.

• Schedule and manage new employee orientations, pre-employment health screening, security appointments, and background screening & clearance.

• Serve as primary point of contact for new hires, answering questions and guiding them through onboarding steps.

• Partner with HR, Recruiting, Security, Learning, Clinical Learning and hiring managers to ensure a seamless day 1 experience.

• Monitor onboarding workflows and service level agreements (SLAs), escalating issues proactively to prevent delays.

• Manage new employee roster processes as a pathway for informing others of new hire training requirements.

Compliance & Documentation

• Ensure all onboarding activities comply with federal, state, local employment laws, the Joint Commission and other accrediting bodies as well as internal policies (e.g., I‑9, E‑Verify, background checks, drug screens, MVRs, etc.).

• Review and verify completion of all required documentation (e.g., offer letters, agreements, policy acknowledgments, confidentiality forms).

• Own pre-boarding process documentation to ensure all processes are up-to-date and recorded in system of record.

• Maintain accurate and timely data in HRIS/ATS and digital personnel files, ensuring data integrity and audit readiness.

• Support internal and external audits by providing documentation and responding to inquiries.

• Conduct primary source verification to ensure that minimum role qualifications are adhered to for all new external hires, to include monitoring of licensure and certifications.

Sensitive & Consultative Communications

• Conduct confidential, sensitive conversations with new hires regarding background check results, including adverse findings; requests for additional information or documentation related to background checks or employment eligibility; start date changes, delays, or rescinds in alignment with company policy and legal guidance.

• Apply a consultative approach to explain policies, decision making frameworks, and next steps in a clear, respectful, and nonjudgmental manner.

• Collaborate with HR leadership and Legal to ensure consistent, compliant messaging in complex situations.

• Maintain strict confidentiality and handle sensitive information with discretion and professionalism.

Stakeholder Partnership & Process Improvement

• Act as a trusted partner to hiring managers, providing guidance on onboarding timelines, expectations, and best practices.

• Identify recurring onboarding issues and recommend process improvements to enhance efficiency, compliance, and candidate experience.

• Contribute to the development and updating of onboarding materials, templates, FAQs, and training resources for managers and new hires.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Human Resources