Job Description

Provides support to Hiring Managers by partnering, interviewing, assessing candidates, coordinating and supporting second interviews and interacting/assisting Hiring Managers to make sound hiring decisions for hotel and park frontline roles up to and possibly including operational leadership positions. This includes sourcing, recruiting, screening, interviewing, recommending finalists, making job offers to both internal and external candidates, and supporting the onboarding process.

JOB RESPONSIBILITIES:

• Determines applicant qualifications by reviewing applications and interviewing Hourly and Exempt applicants face-to-face, via phone screen or virtual interview; analyzing responses and comparing qualifications to job requirements (which includes up-to-date knowledge of the skills and abilities required for each role). Makes hiring decisions for roles not requiring management interviews by extending job offers or communicating no interest to the candidate. Identifies candidates for alternate roles, when applicable. Schedules candidate interviews for positions requiring Management second interviews.
• Partners and collaborates with Operational Leadership to identify staffing needs for hotel and park frontline roles up to and possibly including operational leadership roles with a focus on key competencies, backgrounds, education and skills required. Plans, organizes and coordinates the second interview process with hiring managers when applicable. Coaches management on interviews and assists with making solid hiring decisions.
• Processes candidate offers, schedules orientations, and utilizes necessary resources to assess and complete tasks related to Work Authorization, I-9 documentation, references, background checks and new hire onboarding. Retains and secures documentation as applicable to support eVerify, Child Labor Law requirements and compliance with all mandatory requirements. Maintains confidentiality and documentation in accordance with retention policies. Ensures data has been entered correctly and makes corrections as applicable.
• Represents Universal Kids Resort at both on-property and off-site job fairs, expos, and community events. Completes preparation and follow-up duties for events and actively participates in the event by promoting available job opportunities and information.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

ADDITIONAL INFORMATION:

• Role will occasionally include travel to off-site job fairs and hiring events. Travel may involve using a personal or company vehicle.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Must have the ability to handle complex multiple tasks and projects simultaneously.
• Must have excellent guest relations, written communication and verbal communication skills.
• Ability to maintain a high level of confidentiality.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelors’ degree in Human Resources, Psychology, Business, or Communications preferred.

EXPERIENCE:

• 2+ years in Human Resources and/or Talent Acquisition experience required; or equivalent combination of education and experience.
• Experience with high-volume recruiting in hospitality preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.