Job Description

Ibex is seeking a focused and results-oriented Recruiter to join our team.
The Recruiter is responsible for sourcing, screening, interviewing, and testing, qualified candidates and meeting headcount requirements for a variety of contact center programs for ibex. The Recruiter works closely with various members of the ibex Recruiting team throughout the U.S. and throughout the world. The Recruiter is responsible for development and implementation of recruitment strategies for the contact center and implements a variety of recruiting methods including advertising, community networking, and creative development of diverse recruiting sources. The Recruiter also partners with local employment entities to facilitate large-scale recruitments.

Responsibilities

Identify and Attract Talented Candidates:

• Utilize job boards, social media platforms, and targeted online advertising to attract potential candidates for emergency call center positions at ibex.
• Partner with local universities, colleges, and technical schools to recruit students and recent graduates who may be interested in gaining experience in emergency management.
• Attend job fairs, networking events, and community outreach programs to raise awareness about the job opportunities at ibex.

Engage and Nurture Candidates:

• Highlight the importance of the work being done at ibex and the opportunity for growth and development within the organization.
• Develop a recruitment email campaign to keep potential candidates engaged and informed about the hiring process and timeline.
• Host informational webinars and virtual open house events to provide candidates with an overview of the position requirements and the benefits of working at ibex.

Building a Talent Pipeline:

• Develop a talent pool of potential candidates who have expressed interest in working at ibex but may not be available immediately.
• Maintain regular communication with the talent pool through email updates, newsletters, and social media posts to inform them about job opportunities and upcoming events.
• Conduct periodic check-ins with the talent pool to assess their availability and interest in joining the ibex EOP team.

Retention Strategies:

• Implement a comprehensive onboarding program for new hires to ensure they are properly prepared to go into training and equipped to handle emergency calls during a storm.
• Recognize and reward outstanding performance among the EOP employees to foster a positive and supportive work environment so they will return for future events.

Monitor and Evaluate Recruitment Efforts:

• Responsible for hitting key performance metrics, such as time-to-fill, retention rates, and candidate satisfaction scores, to evaluate the effectiveness of the recruitment plan.
• Conduct regular surveys and feedback sessions with employees to gather insights on their recruitment experience and identify areas for improvement.
• Adjust recruitment strategies and tactics based on feedback and data analysis to ensure ongoing success in sourcing and retaining a qualified workforce for the ibex EOP project.

Qualifications

Qualifications

• Must be at least 18 years of age.
• Minimum Associate Degree or College Coursework in Business Administration, Human Resources, or a related field is required.
• 1-2 years of experience with high volume recruitment preferred
• Experience in a call center environment is required.
• Experience with icims or similar applicant tracking system is a plus
• Must possess technical aptitude including proficiency in using MS Office suite, Google Suite, social media platforms and teleconferencing applications

Skills and Abilities

• Must have well-developed applicant sourcing, screening and behavioral interviewing skills.
• Ability to make sound screening and hiring decisions, independently.
• Comfortable speaking to large groups.
• Strong attention to detail.
• Focused and proactive approach to work tasks.
• Strong interpersonal and relationship building skills.
• Professional communication style, presentation and solid business acumen.
• Ability to maintain a high sense of urgency without sacrificing accuracy and details.
• Acts with high integrity, including handling confidential and sensitive information.
• Demonstrated organization skills. Must be comfortable multi-tasking and prioritizing within a high-volume, fast-paced environment.
• Must be a team player who is flexible and able to work from any location and outside of regular work schedule