Job Description

We are excited to invite you to join our amazing team at Las Palmeras. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Las Palmeras is located within walking distance to the Orange County Convention Center and adjacent to Universal's new theme park, Epic Universe, currently in development. Our newly renovated 290 unit resort offers exciting employment opportunities and growth potential. Our resort has an outstanding opportunity to help our guests have a great time in creating wonderful vacation memories while developing our skills and grow in our career.

Why do team members like working for us:

• Competitive base pay
• Daily Pay*- get your earned pay anytime before payday
• Recognition Programs and Rewards
• Discounted hotel rates
• 401(k) program with company match.
• Generous Paid Time Off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities and more

Responsibilities:

• Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
• Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
• Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
• Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
• Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
• Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.

Schedule Details: Our Recreation / Activities Department operates 7 days per week including holidays. Shifts range between 6:00 am through 11:00 pm. Upon hire, you will receive your schedule. We offer paid training.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Previous customer service experience
• Hospitality experience
• Public speaking experience
• Audio-visual equipment operation
• Knowledge of a wide variety of recreation activities and programs including their development and implementation.

To fulfill this role, you must possess the following minimum qualifications and experience:

• Basic math and cash handling skills.
• Proficient in MS Office and basic desktop publishing applications.
• Able to work outdoors in all climates.
• Excellent guest relations skills.
• Able to interact with all age groups.
• Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Responsibilities:

• Facilitates recreational programs and activities on a day-to-day basis for all age groups according to the needs and interests of owners/members/guests, resort requirements, and seasonal opportunities.
• Prioritize and instruct specific classes, activities, and events, including special events, holiday programs, competitions, mixers, and other group activities.
• Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program interest.
• Evaluates programs/activities for effectiveness and participation seeking new and exciting ideas for enhancement of the programs.
• Always provides outstanding owner/member/guest service including answering inquiries, providing information, and general problem solving.
• Positively communicates with small to large groups for programs and activities. Includes using microphones in an entertainment capacity.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Previous customer service experience
• Hospitality experience
• Public speaking experience
• Audio-visual equipment operation
• Knowledge of a wide variety of recreation activities and programs including their development and implementation.

To fulfill this role, you must possess the following minimum qualifications and experience:

• Basic math and cash handling skills.
• Proficient in MS Office and basic desktop publishing applications.
• Able to work outdoors in all climates.
• Excellent guest relations skills.
• Able to interact with all age groups.
• Able to speak, read, write, and understand the English language to complete job requirements and to connect with co-workers and guests/owners.