Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Recreation Supervisor

Dellshire Resort
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Recreation Supervisor supports the leadership and coordination of daily recreational, entertainment, and family programming at Dellshire Resort. This position assists in overseeing Recreation Attendants to ensure each guest enjoys engaging, well-organized, and safe activities that reflect the resort’s luxury, adventure, and family-friendly atmosphere. The Recreation Supervisor leads by example, inspiring creativity, energy, and guest connection through exceptional programming and team support.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Supervise daily recreational and activity operations, including scheduling, setup, execution, and cleanup of programs and events.
• Lead, train, and motivate Activities Attendants and team members to deliver exceptional guest experiences.
• Assist the Recreation Manager with developing and implementing new, innovative activities and themed events for all age groups.
• Coordinate with Food & Beverage, Marketing, and other resort departments to support special events and holiday programs.
• Monitor and manage activity areas such as pools, family recreation zones, VR attractions, and outdoor entertainment spaces.
• Ensure all activities are conducted safely and in compliance with resort and state regulations.
• Maintain accurate inventory of supplies, equipment, and uniforms; assist in ordering as needed.
• Greet guests and promote resort activities and upcoming events with enthusiasm and product knowledge.
• Handle guest questions, feedback, and concerns with professionalism and follow-up.
• Maintain appearance and cleanliness of activity spaces, storage areas, and signage.
• Track attendance, participation, and guest satisfaction metrics to support program evaluation.
• Serve as acting department lead in the absence of the Recreation Manager.
• Uphold Dellshire Resort’s standards of hospitality, presentation, and brand representation at all times.
• Other duties as assigned by Manager.

What are we looking for?

Who You Are

• Minimum two (2) years of experience in recreation, hospitality, or entertainment, with one (1) year in a leadership or supervisory role preferred.
• Strong interpersonal and leadership skills with a passion for guest engagement.
• Ability to create a fun, energetic, and inclusive atmosphere for guests of all ages.
• Excellent communication, organization, and multitasking abilities.
• Basic knowledge of event setup, recreation equipment, and safety practices.
• CPR and First Aid Certification required (or ability to obtain prior to start).
• Food Handler Certification preferred.
• Must be available for flexible scheduling including evenings, weekends, and holidays.
• High school diploma or equivalent required; associate or bachelor’s degree in Recreation, Hospitality, or a related field preferred.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every activity tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$18.00

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$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.