Job Description

Requisition ID: 23894 

Department: Rec, Cultural & Facility Services Dept.

Service: Complexes, Aqua & Specialized Services

Employment Type: 1 Full-time Permanent, Multiple Full-time Temporary

Work Hours: 40.00 /hours per week

Affiliation: CUPE 503 - In/Out/NS Sal & Wage

Salary Information: $87,694.88 - $102,602.24  annually (2024 rates of pay)

Location: Various Locations

Job Category: Recreation, Cultural & Facility Services 

Application Close: 13/11/2026

JOB SUMMARY

Parks, Recreation & Cultural Services is responsible for the day-to-day operation of facilities and service delivery for recreation venues and programs, parks & recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs through geographically aligned areas across the City, aquatic, sport and physical activity programming for all ages, as well as programming to address the needs of individuals with disabilities and population segments who may experience barriers to access recreation services.

You are responsible and accountable for: the delivery of recreational programs/services, the overall management of a community-focused recreation/aquatic center/complex (may include satellite facilities) in a specific geographical area to meet community needs and facilitate and promote a positive recreation experience to user groups and individuals in order to generate revenue sources for the center/complex; developing and implementing a variety of community-based recreation programs/services including indoor and outdoor land and/or aquatic programs, summer camps, after-school programs for preschool, children, youth, adults and seniors, fitness, specialized and special needs programs; planning, coordinating and identifying new ways of delivering a variety of programs and services by collaborating and integrating services with other city departments, partnering with outside agencies and associations, participating in community relations projects, and establishing and maintaining linkages within the community; participating on/leading committees and task forces related to the delivery, development, or evaluation of recreation programs and activities; managing the work of full-time, recreational part-time and volunteer staff with responsibility for staff hiring, orientation, training documentation and development, first level discipline, probationary assessments and performance appraisals; ensuring quality of work, delivering and/or overseeing training and adherence to established policies and procedures and Ontario Ministry of Health; overseeing the operations of risk management practices associated with the delivery of programs/services; and administering and monitoring the recreational program budget, including the development, implementation and expenditure of program budgets.

The Supervisor responsible for aquatics also ensures adherence to all Public Pool Regulations as established by the Ministry of Health and aquatic governing bodies (i.e. Lifesaving Society).

EDUCATION AND EXPERIENCE

Completion of 3 year degree in Recreology, Leisure Studies, Physical Education, Business Administration, Arts or related field

Minimum of 6 years of full time continuous supervisory experience related to developing, planning, coordinating and implementing recreational programs to diverse clientele groups and the operation of recreational facilities

For aquatic positions, experience must be in a Class A Pool (as outlined in the Health Protection and Promotion Act, REGULATION 565) in a full time Aquatic Program Coordinator or supervisory position or in a full time Aquatic Program Coordinator (Aquatics) position in Seasonal Recreation (Wading Pool Operations)

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates

Current AED Operator certificate

Current Oxygen Therapy or LSS Airway Management certificate for specific positions

Current National Lifeguard Pool certificate for specific positions

Current Lifesaving Instructor certificate for specific positions

Current advanced Instructor/Trainer status is preferred in at least one Aquatic specialty area (Red Cross or NLS Instructor, First Aid and CPR Instructor, Examiner, Instructor/Trainer certificate) for specific positions

Aquatic Supervisor Training preferred

Certified Pool Operator (CPO) for specific positions

Current Lifesaving Swim Instructor certificate for specific positions

KNOWLEDGE

Administration

• City and departmental policies, procedures, guidelines and directives
• SAP, corporate desktop applications and CLASS operating systems
• Organizational techniques, workflow alignment, and time management
• Budgets and Cash Management
• Budgeting, forecasting and monitoring of multiple operational budgets
• General aspects of recreation budgets including areas of pressure
• Cash management, reporting, purchasing by-laws and procedures related to procurement of goods and services
• Ability to generate program and rental revenue, seek donations, monitor expenditures, make adjustments and complete purchasing
• Financial systems of the City

Employee Management

• Methods and strategies to lead a large part-time work force, including training, leadership, mentoring, motivational techniques, continuous feedback and recognition
• Volunteer recruitment, management and recognition
• Must possess the training, experience and knowledge to organize the work and its performance
• Human resources principles and practices, including Collective Agreements (CUPE)
• Community Development
• Community development practices
• Alterative service delivery mechanisms
• Program and Facility Operation
• Best practices for client service
• Operation of range of recreation programs catering to all ages and abilities
• Advanced communication techniques
• Project management principles
• Policy development and implementation practices
• Advertising and promotion of recreation programs

Program Planning & Development

• Best practices in delivery of programs for diverse clientele groups
• Recreational program design, development, implementation, monitoring and evaluation principles and techniques and scheduling in a variety of areas within a community setting
• Operational planning and evaluation techniques
• Ability to identify recreational needs of the community recreation complex, its user groups and individuals and evaluate and propose relevant programs

Risk Management

• National, provincial and municipal legislation, regulations, standards and programs pertaining to fitness, sport and athletics
• City of Ottawa emergency response procedures
• Interpret and apply legislative requirements and corporate policies, procedures, guidelines and collective agreements
• Municipal emergencies procedures (Emergency Reception and Lodging) as per the branch mandate

Aquatic Facilities

• Ontario legislation for swimming operation as dictated through the ON Health Regulations 565/90, Amusement Devices Act, ON Spa Regulations and aquatic guidelines as applicable to the operation of a Class A aquatic facility; must know how to determine high risk area, adapt lifeguard positioning, ratios, scanning and other preventative techniques to minimize risk to clients and staff

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies

The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies.

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.