Job Description

Are you looking to build your career in resort recreation or club management with a hands-on summer experience? As a Recreation & Membership Intern for Summer 2027, you will play a vital role in our daily operations by greeting members and guests, managing facility access, and ensuring a welcoming, safe environment for everyone. In this role, you will handle point-of-sale merchandise and food transactions while gaining a comprehensive understanding of club membership relations, facility operations, and the essential guest services that keep a resort health club thriving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Check in members and guests upon entering the Health Club
• Monitor facility use (ensure everyone entering the Health Club should be here and services offered such as tennis, kids activities, aerobics and aquatic are paid for and in proper use)
• Daily requirements include regular checks of the physical condition/appearance of the Health Club facilities, stocking, ordering, and daily cleaning
• Dispense locker keys and towels
• Report missing locker keys to Assistant Health Club Manager
• Answer phones; take messages for people who are unavailable
• Take reservations for court times, lessons, children’s activities, and various other activities
• Be prepared at shift change to pass on important information that the person coming on may need to more effectively do their job
• Attend monthly all staff meeting and monthly desk staff meeting
• Know all safety procedures and how to act on them
• Report immediately any equipment or other safety issues to the appropriate department or person in charge (i.e. Housekeeping, Security, Engineering, etc.)
• Continuously promote the Health Club by obtaining potential client information and referring all inquires to the membership department
• Be knowledgeable about the Resort and Health Club and surrounding area as well as the Spa
• Supply excellent, enthusiastic customer service to all clientele
• Help facilitate team builds, 5k Fun Runs, children’s daily activities and beach activities.
• Good rapport with fellow employees and reflect positive attitude
• Must follow proper grooming and dress standards set forth by the Employee Handbook
• Must understand and abide by environmental practices of the resort
• Ability to multi task and alternate between working the Health Club Desk, Lifeguarding, Kids activities and Beach Club attending.
• Other duties as assigned

EDUCATION/EXPERIENCE

• Relevant experience or experience with customer service
• MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship
• Must be at least 18 years of age as required by law
• Cash register and cash handling experience
• Lifeguard and CPR Certification are provided at no charge and are effective for 3 years.

ADDITIONAL INTERNSHIP RESPONSIBILITIES

• Attend bi-weekly intern meetings and committee meetings
• Complete internship projects
• Work a flexible schedule, 30-40+ hours per week

OTHER SKILLS AND ABILITIES

The individual holding this position must have an upbeat personality, and positive attitude toward their daily work routine. Co-worker interaction must be professional as well as the interaction with all potential vendors and other departments. An individual with superior work ethic and the ability to handle multiple responsibilities will succeed in this position. Computer skills, problem solving, multi-tasking and excellent customer service skills are very important when holding this position. This person must posse’s great people skills. This position requires multi-tasking and multiple phone line use. Basic knowledge of Windows and Excel software is helpful.

TYPICAL PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear
• Must be able to stand for long periods of time
• The employee is occasionally required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell
• The employee must occasionally lift and/or move up to 25 pounds

TYPICAL MENTAL DEMANDS

One must be able to multitask and maintain a positive and upbeat attitude while working

WORKING CONDITIONS

The noise level in the work environment is usually moderate; this position may require the

individual to work outdoors. The candidate for this position must be able to stand for extended periods of time, breaks are available and given at regular intervals. Must be able to work flexible hours including days, evenings, weekends and holidays.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.